Overlapping States

So in short;

• Any custom button's Normal state will overlap with any other state (hover, visited, down, custom, etc.)
• This happens regardless if I use SL-library icons, .SVG files, .PNG, .GIF, etc. 
• Copy/Paste in New State does not work.
• Copying and pasting the base object multiple times (so 3 rectangles instead of 1 for a new state) and then the other assets (icons, text, etc) does work, but causes some odd behaviors on the states (slow/delayed reactions, shape effects acting abnormal, flickering layers, etc) 
• This issue started with the latest Storyline update.

Hi, Spencer.

Thank you for opening a support case with our engineers! I see you're working with Lianne, so you're in great hands. 

Please reach out through the case if you have additional questions. 

I am having the same issue. Was this resolved? If so, what is the solution? Thank you!

I think I'm having the same issue, or a slight variation. I'm using the hover state on 99% transparent rectangles to show popup text boxes. The text boxes are set with white fill that should cover anything below it. But in preview/publish some of them have lines showing through them that appear to be from other rectangles below them. This happens for some but not all of the rollover rectangles so I'm not certain if its this bug or if I'm missing something. 

See the behaviour here: https://360.articulate.com/review/content/0a29792f-ea1e-4eb8-9728-680648671cba/review

Storyfile is attached also. 

Thanks for any ideas. I guess I'll submit this to tech support also as it might be the same issue. 

Lon 

Hi Lon!

I appreciate you contacting our support team as well and I'm glad that Mick was able to help.

Hi everyone,

I am having the same issue. What is the solution to this?

I have a normal state (font size 12) and a highlight state (Bold, font size 14). When state is set to change from Normal to Highlight, it overlaps!

Hi Chantall, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are having with states overlapping.

It would be helpful to take a look at your project file so we can investigate further and try to replicate the behavior you are experiencing. You can do that publicly here, or privately in a case. We will delete it from our systems when troubleshooting is complete. 

Good day,

Attached is my story file.

Hi again Chantall! Thanks for sharing the .story file with us. 

You have great states set up on your timeline for the Normal and Highlight states for each of the different menu options on your timeline.

However, the only triggers I see are to jump to the next slide when the menu reaches 8.5 seconds and change the state of Rectangle 19 (which is #3 on your menu) to Highlight when the Timeline reaches 3 seconds.

I tested this on my end by adding another blank side. As your trigger currently says to do, it jumps to the next slide after 8.5 seconds, even though I did not click on anything on your slide. I'm not sure if you want it to do that automatically.

Also, the highlighted state automatically overlapped over Rectangle 19 (also known as #3 on your menu) when the timeline reached 3 seconds. 

I think you will want to set up a trigger to jump to the corresponding different slides when the user clicks on other menu options. This article on using Triggers in Storyline should get you started in the right direction. 

If you want to use the built-in menu option in Storyline instead of a custom-made slide, you can learn more about customizing the Storyline player menu here. 

Let us know if you need additional assistance; we are here to help! 

Hi, Professional Development Unit.

Thank you for reaching out!

I don't see a case opened by Chantall, but I looked at the file they shared. In that specific scenario, re-creating the states (by cutting/pasting) on the shape fixed the issue.

If you can share a .story file, I'm happy to take a look and help you troubleshoot. If you prefer to send it privately, you can open a support case with our team.