Pasting text from Word

Feb 26, 2015

I've noticed an intermittent problem with Storyline 2 when I paste text from Word into a text box. Sometimes it pastes the same text three or four times. This happens consistently with each paste of that particular text i.e. if I delete it and repaste I get the same result - multiple copies. If I paste the same clipboard contents into another program like Notepad I only get a single copy. 

In Storyline it makes no difference whether I use the Edit menu or Ctrl-V.  It seems to make no difference whether it's a paragraph or a single word. And it's intermittent - maybe 1 in 20 pastes.  I'm sure I've ruled out user error - twitchy finger.  I can easily get round it by pasting the offending text into Notepad and copying and pasting it from there to Storyline.

Is this a known issue?

29 Replies
Matthew Bibby

I haven't had this happen in Storyline, but it is common for there to be issues when pasting text from Word. This is because Microsoft Word adds a whole lot of code to the text that you don't see, but is copied across to other programs. If you really want to copy directly from Word, try right clicking and selecting the Keep Text Only paste option when pasting the text into Storyline.

Ashley Terwilliger-Pollard

Hi Marc,

This thread is a bit older, so could you share a bit more about what's happening for you? I haven't seen text pasted and duplicated in 2-3 times, so I'd want to know a bit more about how you're able to replicate it. Also, have you confirmed there isn't extra text/formatting that is being picked up? You could try by pasting it into Notepad first and then copying/pasting from there into Storyline. 

Laura Revels

Here's what happens when I copy and paste from Word to Storyline 3 - it pastes it 3 times consistently. Our Storyboard (content) is in Word, and even if I choose "Keep text only" this happens. I hope there is a better way to make this not happen then taking each item into Notepad as I have a 26 pages of content.

Pasting into Storyline from Word

Leslie McKerchie

Hi Laura,

I am unable to recreate this behavior.

What version of Word are you using?

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Supercaster Training

I consistently experience this issue as well. I'm using Articulate Storyline 360 and the latest version of Microsoft Word.

It happens across all projects, every time, regardless of whether I paste "text only".

Edit: Also, I've installed Storyline on two different machines, one brand new, and the problem persists.

Ashley Terwilliger-Pollard

Hi John,

I'm sorry you've run into the same issue, as Laura and a few others, and I don't see that our team has been able to replicate it yet. Could you walk me through exactly what you're doing by taking a Peek of the problem? That way I can follow your steps to replicate it and continue troubleshooting from there.

It'll also help to know anything else about your file, such as where you're storing the .doc and the .story file? 

Supercaster Training

Thanks for the reply.

I've narrowed down the issue a bit -- it only occurs when pasting *from a
table* in Microsoft Word. If it's just normal text in a word doc, or even
if I just highlight the text rather than the full cell, it will paste

But if you select the entire cell (unfortunately, happens kind of by
default in Word), then it will paste multiple copies of the text.

It's frustrating but I can work around it. Just unfortunate my client uses
this table format for scripts.

Erin S

I have noticed this for years and still haven't figured out a work-around. Terribly inconvenient today specifically since I need to copy 4 tables from word into tables in storyline. I have 324 cells that I have to copy/paste individually because word and SL don't communicate well with tables. :'( 

Anyone have suggestions?

Erin S

Hi Ashley,

I'm using SL3 and use tables when I need to when building courses.

My IDs use Word to write courses. So, if a table needs to be in a course I have to take extra steps to build it properly in SL regardless of the program. I will say, however, I did not know about importing a table from PPT. Still an annoyance, but I would have rather that process than copy/paste every single cell.

See below for screenshots of how the text copies over from Word and Excel.

Below is an example of 1 of the original tables I need to have in SL which was created in Word.

Original table

Here is how the table pastes from Word. No table is brought over in the process and the text duplicates.


Example below is how it pastes from Excel. While this is much cleaner, the table did not paste and there are many tabs and extra spaces.

Alyssa Gomez

Hey Erin!

Here's a Peek at what happens when I copy a table from Word and paste it into Storyline 3. 

If you're already using Storyline 3 Update 6 and you're still unable to paste a table correctly, we'd love to help!

You can upload your Word file privately to our support team here. We'll try copy/pasting the table from our side and let you know what happens!

Erin S

Hello Alyssa,

Thanks for creating that recording; however, I am up to date and still have issues.

::momentary pause::

As I took the pause, I thought to myself, "Could it be Word?" Then it dawned on me. I have been using Word on the Mac side of my computer. Since I use VMware to run SL3, I didn't think to test using Word on the PC... Guess what? It worked. UGH I'm relieved and frustrated. 

Katie Riggio

Good morning, Erin!

Glad to hear this, and nice job tracking the culprit down! In addition to working in the Windows side, we outlined these best practices for using Articulate software on a Mac with VMware Fusion.

If you hit any other roadblocks, please let us know. We're here to help keep your development running smoothly without those hand through face moments! 😆

Mateusz Szuter

I'd like to raise the problem again :)

As I narrowed down the problem, you can easily recreate it by yourself.

You have a table in word, and a text inside a cell. When you click two times on a cell, word will select the whole cell. When you copy that and try to paste it inside textbox/rectangle/whatever in storyline, the copied text will be pasted three times. Just like the Laura posted. This behaviour doesn't occur when trying to paste that text to any other of my programs, like notepad++, powerpoint, any adobe suite, even here inside in that text editor. It only happens when pasting to the Storyline.

Once again, it's not about copying table, it's about copying text inside table cell, when selecting whole cell.

Workaround is simple of course, you can copy contents to another program (like notepad++) or just select text, not a whole cell. But it's more work. For me, I have 5 e-learnings to translate, and content for each is in 500 table cells. And then relatively easy job goes in to "ok, slowly, slowly, I want just text, not cell" thus taking much more time than it should.

I'm using Storyline 3 on Windows and Office 365. That issue is with storyline since the beginning, from 1, through 2, ending on 3. I don't have SL365, so don't know there. Clearly some sort of bug.

Ren Gomez

Hi Mateusz,

I followed your steps to try and recreate the issue myself and was unsuccessful. Here’s a video of what happens when I tried to replicate. 

I also used Storyline 3 and Word in Office 365. I’m curious if you’re using Office 365 on a Mac and pasting over to Windows, or if both products are in Windows?

If you’d like, you can upload your Word file privately to our support team here. We'll try copy/pasting the table from our side and let you know what happens!

Mateusz Szuter

Hello Ren,

Thanks for stepping by. I've also made video for you, as it's the simpliest way of showing what's going on. I'm working solely on Windows. Sorry for a little mess inside using mouse copy/paste, as I always use keyboard shortcuts.

 There's no point uploding word for you, as I mentioned, this problem is persistent for since Storyline1 and probably Word 2007.

Katie Riggio

Hi there, Mateusz!

I appreciate you making that video walk-through. It was helpful to see the steps you took and the behavior you're seeing!

This has been a tough one for us to nail down since we haven't had luck recreating it in a new Storyline file. Because your setup looks good, this is an excellent opportunity for our Support team to help! I opened a case with them with your recording attached where they'll reach out with their findings and next steps.

I'll follow along so I can update this discussion with any relevant insight!

Becca Levan

Hello Karen, and welcome to E-Learning Heroes! ⭐️

Sorry you're experiencing these pasting difficulties from a table in Word to a Storyline slide. It looks like you're experiencing a bug we have logged.

For now, I'd recommend selecting the text only, then pasting, rather than the entire table. This discussion is linked to the bug reported, and now that you're subscribed,  you'll receive any updates posted in the future.