Picture Formatting Disappears when Published

Sep 29, 2021

I'm baffled by this one.  We have a course where we have a shadow format around screenshots.  This is the preset shadow format in the picture styles options. When we preview the course, the shadows show up. When we publish, they disappear.  When we manually add a format using the picture effects button the shadow will appear on the screenshot.  We can obviously use this as a workaround, but I'm just curious if anyone has come across this and found a fix for it?


If it makes a difference, the images were locally saved and inserted into the presentation.  

1 Reply
Maria Costa-Stienstra

Hi, Angela.

Thank you for reaching out and describing what you're experiencing!

Let me ask you a few questions to help you troubleshoot:

  • Which version of Storyline 360 are you using? Here are the steps to check. 
  • Is this happening with every .story file or a specific one?
  • Can you share a .story file where this is happening so we can investigate?