Since you encountered the issue after updating, try doing a repair of your Storyline 360 installation to see if this helps fix the behavior. You'll also want to try publishing just a blank Storyline 360 project to see if all projects are affected, or just a few ones.
If the behavior is happening to only one of your project files, please share a copy of your project file here or in private by opening a support case so we can fix the file for publishing. We'll delete it when we're done testing!
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Hi Céline,
Sorry to hear that you ran into this snag.
Since you encountered the issue after updating, try doing a repair of your Storyline 360 installation to see if this helps fix the behavior. You'll also want to try publishing just a blank Storyline 360 project to see if all projects are affected, or just a few ones.
If the behavior is happening to only one of your project files, please share a copy of your project file here or in private by opening a support case so we can fix the file for publishing. We'll delete it when we're done testing!