43 Replies
Shiela Marie Marcos

Hi Venice,

What version of Storyline are you using? You can check it by clicking the Help tab, then clicking on the "About Storyline" button on the ribbon.

Is the .story file on your local c:\ drive, or a network drive?

Does this happen only with one file in particular? If so, importing it into a new file may fix this issue. If this is happening in all your Storyline files when you preview, you might want to check this article out to fix erratic behavior.

Lastly, would you be able to share your .story file with the community so we can take a look?

Stephanie Smetana

Hi all,

I'm running into a similar issue - Timeline preview looks good, but when I take a look at the publish preview, everything is off. The timing, the spacing, etc. I've uninstalled/reinstalled (restarted computer) and done some additional troubleshooting with our IT dept, but no luck on a resolution.

File attached.

Thanks!

Stephanie Smetana

Thanks! I attached a mp4 file using a software program already on my desktop.

As you can see – the formatting is off on slide one with the zoom in/zoom out region. Again, on slide two – when it zooms in and pans, the formatting and spacing is different than that of the Publish preview. ☺

Leslie McKerchie

Thanks for the additional information that you found during your troubleshooting testing. It sounds like you may have sorted the issue out.

I do not see a video demonstrating the behavior you were seeing as you mentioned to Alyssa above, so feel free to attach that here if we need to take another look.

Mike DiFonzo

I just wanted to put this out there in case anyone else runs into this. I was working with a SME and for some reason I couldn't get Preview to work. It would just show the Preview page and a blank slide.

Comes to find out our IT pushed an AppBlocker update on our network and it was blocking my Preview from displaying correctly. I wouldn't of known since Articulate was working correctly otherwise. AppBlocker was also preventing me from running Camtasia. After they allowed these programs through, everything ran as designed. Unfortunately, my SME had already left.

Mike