Hi Hilary! I apologize for the issues you are experiencing trying to publish to Word.
You mentioned that you have tried several troubleshooting measures already. Are you also working on your local C: drive? We don't recommend working with files on a network drive.
If that doesn't help, I encourage you to open a case with one of our Support Engineers.
About 6 months ago, I responded to a similar "Publish to Word" issue here. I had run into this a few years back, and two seemingly-oddball solutions were offered, which helped in different situations:
Make sure the Notes tab on the first slide is empty. I had used it to park the course code and some other developer information; I ended up moving that information to the Notes tab of slide #2.
Make sure you're not trying to save the Word doc too many levels "deep." Probably part of the fact that Storyline is still maddeningly a 32-bit application, a file's name cannot exceed 255 characters (complete folder path + file name). Worst case, I would publish to the root of C:\ and then move it to its "final" home afterwards.
2 Replies
Hi Hilary! I apologize for the issues you are experiencing trying to publish to Word.
You mentioned that you have tried several troubleshooting measures already. Are you also working on your local C: drive? We don't recommend working with files on a network drive.
If that doesn't help, I encourage you to open a case with one of our Support Engineers.
About 6 months ago, I responded to a similar "Publish to Word" issue here. I had run into this a few years back, and two seemingly-oddball solutions were offered, which helped in different situations: