We are having difficulty publishing a storyline file to Word. The file does not appear to be corrupted (I can preview the entire project) however, when publishing to WORD, the application acts like it's completing the task, but the file does not appear and I get an error message that says something went wrong. I have had another member of my team attempt the task and they are experiencing the same issue. Does anyone know if there is a current issue with Storyline? Thank you!
I ran into this a few years back, and two seemingly-oddball solutions were offered, which helped in different situations:
Make sure the Notes tab on the first slide is empty. I had used it to park the course code and some other developer information; I ended up moving that information to the Notes tab of slide #2.
Make sure you're not trying to save the Word doc too many levels "deep." Probably part of the fact that Storyline is still maddeningly a 32-bit application, a file's name cannot exceed 255 characters (complete folder path + file name). Worst case, I would publish to the root of C:\ and then move it to its "final" home afterwards.
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I ran into this a few years back, and two seemingly-oddball solutions were offered, which helped in different situations: