Published content won't open

I have been working on this project in Storyline 360 for week and each I have been publishing it regularly to see how its coming out. I have not had any issues until today.  This time when I click view or open the file is not opening. It starts to load and goes on and on. The same happens if try opening the saved story_html5.  My saved old published  html files are opening in seconds. Any ideas how I can fix this? The file is attached.

7 Replies
Crystal Horn

Hi there, Naison.  It sounds like you may be trying to view the file locally after publishing.  It's possible that a browser setting may have changed that is preventing local playback.  First, to make sure you file is playing back properly, try publishing to Articulate 360.  You can then launch the course in Articulate Review and test your build.

To troubleshoot why it isn't launching locally, let me grab some details:

  • What is the browser that is used to open the course when you click to view it?  Does it work in any other browser?
  • What build of Storyline are you using?  Go to Help > About Storyline.
  • Feel free to try to attach your file again for testing!  Use the Add Attachment button in the discussion reply.  You can also send it to me privately.

Here's more information on viewing your project after publishing.

Crystal Horn

Hi there, Keith!  I'm happy to help you.  Can you let me know the following:

  • What is the browser that is used to open the course when you click to view it?  Does it work in any other browser?
  • What build of Storyline are you using?  Go to Help > About Storyline.

You can always reach our team here as well!

Sandra Matchica

Me Too!

I have a Storyline 2 HTML file that won't open.

I have tried Internet Explorer, Google Chrome, even Microsoft Edge! LOL

Like the gentleman above, the file just keeps spinning.

There are no quiz questions or results slides. There is audio however.

I played around with the Browser settings in the Player but none of it seems to make a difference. (Launch player in a new window, Display Browser at current browser size,etc.)

I have tried several times to republish but I keep getting the same result.

Don't know what to try next! Any ideas?

 

Katie Gokhshteyn

Hi, Sandra. Sorry to hear you're at this roadblock!

We're happy to help you sort this, and have a few key questions to start:

  • Did you publish the course for Web, LMS, or something else?
  • Would you mind sharing your .story file so I can try to replicate the behavior? You can share it publicly here, or send it to me privately by using this upload link. I'll delete it when we solve this puzzle!