Published course not opening on Saba LMS
Oct 26, 2020
I have published a course using Articulate 360 and it is not launching on the Saba LMS. When we launch the course, it shows a blank screen. I tested this SCORM package on SCORM cloud and had no issues but on Saba the screen is blank and course won't load. We have checked with Saba support and also IT and both agree that there is some problem with this course package. I republished and tried but same results. Is there any other way to counter this issue.
We have a deadline rollout in a day or two and are pretty stressed out. Any leads will be greatly appreciated.
3 Replies
Hi Saadia!
I see that you've reached out to our Support Team in a case. Great call! It looks like my teammate, Renato, was able to step in and help!
Feel free to reach out directly to our Support Team if you hit any other snags!
I have the some problem at the moment. Can you please share the solution. Maybe it will work for us as well.
Hello, O&O.
Saadia mentioned that, in their case, it worked as expected in SCORM Cloud. This usually means the issue is related to the specific LMS.
While it sounds like yours could also be an LMS issue, it would be interesting to test your project in SCORM Cloud. Check out this step-by-step article!
If it works in SCORM Cloud, I advise you to reach out to your LMS (Saba?) for support.
If you still see the same behavior in SCORM Cloud, my recommendation would be to open a support case here, so we can take a closer look at your settings.
Let me know if this works!