A recent update notification was sent that said we could now change the question Feedback for all slides at once. However, this is still not working on my version. I have version 3.75.30269.0
Thanks for reaching out about this! I understand you can't change the feedback slides all at once using the Feedback Master Selector. I'd be happy to work with you to figure out why this is happening! I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
Are you updating existing quiz slides? If so, follow these steps to find the Accessible Feedback Master in Story View.
I do understand the process. Yes, they are existing slides which default to “By Question”. However, selecting all, then Feedback = None, only the first slide actually changes. All others remain at default. I am having to change each slide independently. Which is time consuming with 60+ slides.
Would it be possible to get a screen recording of what you are experiencing when trying to update the slides as well as a copy of your .story file? I'd like to test this behavior on my end. We can also take a look privately in a support case.
It looks like you are experiencing two issues here, and I'll be glad to address each one.
I can confirm that I was able to observe the same behavior on my end when it comes to updating the feedback for multiple question slides. Only one slide has its feedback updated using the method of selecting multiple slides and then updating the feedback.
The error message that appeared when you tried to update the feedback in your course indicates that Storyline 360 ran into an error with your project file. This usually indicates possible file corruption, or that you may be working out of a network drive. Be sure that you are working locally at all times to minimize this risk.
I opened a support case on your behalf so we can have our support engineers assist you with both issues. You're in good hands, and someone from our team will be in touch shortly!
Thanks for the feedback! I see my colleague Cleo has picked up your support case and replied to you via e-mail. You're in great hands working one on one with him!
We'll continue this conversation over in your support case!
Changing the feedback to NONE still does not apply to all slides when ALL are selected. I am having to do this for each individual slide. Not very efficient, and very time consuming when we have a 2 hour course with 40+ questions.
I completely understand that it is not very efficient and quite time-consuming. I've shared this with my team and will update you when this fix is included in an upcoming release.
10 Replies
Hi Gerald,
Thanks for reaching out about this! I understand you can't change the feedback slides all at once using the Feedback Master Selector. I'd be happy to work with you to figure out why this is happening! I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
Here is an article all about the Accessible Feedback Master including how to apply the feedback.
I hope this helps out!
I do understand the process. Yes, they are existing slides which default to “By Question”. However, selecting all, then Feedback = None, only the first slide actually changes. All others remain at default. I am having to change each slide independently. Which is time consuming with 60+ slides.
Gerald Crumbley, PMP [PMP
Hi Gerald,
Thanks for following up with us!
Would it be possible to get a screen recording of what you are experiencing when trying to update the slides as well as a copy of your .story file? I'd like to test this behavior on my end. We can also take a look privately in a support case.
Thanks so much!
Today I see that I am getting an error message, I wasn't getting that when I posted the question. Here's the Peek recording:
https://360.articulate.com/review/content/8359d45b-3e7b-427f-84b9-95673a008824/review
Gerald Crumbley, PMP [PMP
Hello Gerald,
Sorry to hear about your project file.
It looks like you are experiencing two issues here, and I'll be glad to address each one.
I opened a support case on your behalf so we can have our support engineers assist you with both issues. You're in good hands, and someone from our team will be in touch shortly!
Yes, I did open the network drive to do the screenshot, sorry.
Gerald Crumbley, PMP [PMP
However, working from the network drive (OneDrive) is not the problem. I just confirmed with my staff, they are not having the error.
Gerald Crumbley, PMP [PMP
Hi Gerald!
Thanks for the feedback! I see my colleague Cleo has picked up your support case and replied to you via e-mail. You're in great hands working one on one with him!
We'll continue this conversation over in your support case!
Changing the feedback to NONE still does not apply to all slides when ALL are selected. I am having to do this for each individual slide. Not very efficient, and very time consuming when we have a 2 hour course with 40+ questions.
Please correct this issue . . .
Hello Gerald!
I completely understand that it is not very efficient and quite time-consuming. I've shared this with my team and will update you when this fix is included in an upcoming release.