Record Screen Issues
Dec 03, 2021
(Issue 1) I have 3 monitors and when I record my screen on my non-primary screens it records the entire screen along with parts of my additional screens. I have adjust the aspect ratio and size to match the story size multiple times and can't get it to record only what is in the recording window.
(Issue 2) If I record on my primary screen (laptop) it seems to be better but when I insert the video as step by step slides it is duplicating the screen and overlapping it.
Any thoughts on how to fix these issues?
3 Replies
Thanks for reaching out, Danielle! Happy to troubleshoot this with you!
Can you confirm that the monitors and computer display settings are set to 100% (96 DPI) resolution? If all displays are already set to this %, and you still have the issue, let us know, and we'll keep digging!
My screens were at 150% but I adjusted to 100% and still had the same issues.
Thanks for giving that a try, Danielle!
You should be able to use all three displays if their display settings are set to 100%, so from here, I'd like a support engineer to step in and work with you directly. I've created a support case on your behalf, and we'll reach out via email with the next step!
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