Red Border around screen

Nov 24, 2016

Hi E-Learningites! I had a quick question:

I'm recording a screen with Storyline and I get this red border around the screen. I'm sure it's for parameters, but I can't seem to find any information about it, or how to get rid of it. I also seem to lose the control buttons to stop the recording.

Any help on this would be greatly appreciated!

thanks and Happy Thanksgiving!

Matt

14 Replies

Mr C

over 7 years ago11/25/16 at 12:31 am (UTC)

Hi Matt

Here is some information on screen recording

Hope this helps

https://community.articulate.com/series/4/articles/recording-screencasts

Leslie McKerchie
Staff

over 7 years ago11/28/16 at 5:28 pm (UTC)

Hi Matt!

Looks like Mr. C has popped in to assist you here. I'm not familiar with an issue based on your description. Do you have a .story file you'd like us to take a look at?

Ayanne Groupp

7 years ago03/29/17 at 7:49 pm (UTC)

Hi,

I'm getting this unwanted red border as well.

red_border.png

Leslie McKerchie
Staff

7 years ago03/29/17 at 8:09 pm (UTC)

Hello Ayanne - Would you be able to share your .story file and replication steps if necessary?

Ayanne Groupp

7 years ago03/30/17 at 5:04 am (UTC)

Yes, absolutely. Feel free to email me directly.

Leslie McKerchie
Staff

7 years ago03/30/17 at 1:57 pm (UTC)

I've opened a support case (01044830) on your behalf Ayanne with a link to upload your project file privately.

Jessica Wade

almost 5 years ago07/04/19 at 3:21 am (UTC)

The exact same thing is happening to me! 3 years later!! Did someone help resolve? If so, please help me!

Leslie McKerchie
Staff

almost 5 years ago07/09/19 at 12:57 pm (UTC)

Hi Jessica,

I took a look and did not get a file from Ayanne to do any testing, so I do not have an update outside of what you can see here.

I do see that you also reached out here as well, so we can continue the conversation there.

Dana Kocalis

over 2 years ago10/13/21 at 3:24 pm (UTC)

I realize that this is an old post - but I am experiencing this same issue - I am using the "Screen Recording" tool and after it is placed in a Storyline slide, I am seeing a red border. I am happy to share a sample of the file.

over 2 years ago10/14/21 at 9:06 pm (UTC)

Hi Dana! I'm sorry to hear you've run into this; we'd be happy to take a look at your file. Share it with us here, and once we've tested your file, we'll reach out with an update!