Red outline when recording a simulation

Hi Jessica!

That sounds frustrating. Have you tried to set your screen resolution to 96 DPI? That usually solves the problem.

There are instructions here on how to set your screen resolution depending which Windows Operating System you're using:

articulate-storyline-dpi-support

If you scroll a little bit down on the link above you'll see the heading:  Here's how to switch to 96 DPI and it has the instructions on how to do it.

Hope this helps!

If the problem still persists, I suggest that you open a support ticket here

Hi, hopefully Hazels advice solves the issue.

If not, just to confirm, is the red line there after you finish recording and preview or publish your story? I only ask because there is always a red line when you record, but this line doesn't usually show up in the recording.

I'm using SL3 with standard settings and have never seen a red line appear. 

Hi Jessica,

The screen shot you have attached with the red line, shows the read line appearing as you are recording the screen. I am wondering if, after you click the DONE button at the bottom and it imports the recording into storyline and you preview or publish it, if the red line is still there?

There may well be a fault, but when I record I always get the red line that indicates the boundary of my recording area, but the red line does not come through to storyline and I never see it when I publish my story.

Hi Jessica,

Thanks for the screenshot. Same with Noel, I also see the red line when recording. 

I'd go with what Noel suggested. Try to see if the red line still appears when you publish it.

Hi Jessica,

Thanks for reaching out and sharing the details of what you are running into.

It looks like Noel and Hazel have been very helpful.

If you're still running into an issue then, with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Was this ever fixed. I have the same issue.

Hello Mark,

We don't have an update from Jessica's case, but we are happy to help! A few clarifying questions:

• Does the red line appear when you finish recording and then preview or publish the project? Or, does it appear at another point?
• Could you share a screenshot of your view?

We'll look at next steps from there!

My colleagues and I are getting this error as well. It occurs in the preview, and remains after inserting to slides. This happens when the screen is set to 100% and we are recording at slide size. It's maddening. 

My team member is having this same issue.  Did this ever get resolved???