15 Replies
Hazel Bartolome

Hi Jessica!

That sounds frustrating. Have you tried to set your screen resolution to 96 DPI? That usually solves the problem.

There are instructions here on how to set your screen resolution depending which Windows Operating System you're using:

articulate-storyline-dpi-support

If you scroll a little bit down on the link above you'll see the heading:  Here's how to switch to 96 DPI and it has the instructions on how to do it.

Hope this helps!

If the problem still persists, I suggest that you open a support ticket here

Noel Read

Hi, hopefully Hazels advice solves the issue.

If not, just to confirm, is the red line there after you finish recording and preview or publish your story? I only ask because there is always a red line when you record, but this line doesn't usually show up in the recording.

I'm using SL3 with standard settings and have never seen a red line appear. 

Leslie McKerchie

Hi Jessica,

Thanks for reaching out and sharing the details of what you are running into.

It looks like Noel and Hazel have been very helpful.

If you're still running into an issue then, with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Katie Riggio

Hello Mark,

We don't have an update from Jessica's case, but we are happy to help! A few clarifying questions:

  • Does the red line appear when you finish recording and then preview or publish the project? Or, does it appear at another point?
  • Could you share a screenshot of your view?

We'll look at next steps from there!

Lauren Connelly

Hi Stephanie!

I've looked at Sue's case, and it looks like the red outline appears when a laptop screen is set to 125%, and the browser is set to 100%. You'll need to set the laptop to 100% as well.

If this doesn't do the trick, we'll need our Support Engineers to step in. You can connect with our Support Engineers in a support case.