Resume video after exiting course

Has something recently changed in Storyline 360 regarding the saved state of videos? I created a test course back in July with an exit/resume loop, which allowed the student to exit a video partway through and come back to the same place in the video (since you "completed" the video slide before exiting the course). I have this test course published in our LMS (Healthstream) and it works just fine (video screenshot from the LMS attached). However, now the original Storyline course doesn't do that anymore - it takes you back to the beginning of the video. I tried to recreate this on another test course and even tried “Resume Saved State” with no difference, even after putting into the LMS. This is a feature I really like with long videos. Any suggestions?

 

24 Replies
Crystal Horn

Hi there, Steve.  We have documented an issue with the video starting over on a slide when you revisit the slide, even if "resume saved state" is enabled.  I added a seekbar and set that slide property in your project, and I can confirm that's the behavior I'm seeing as well.

I'm going to add your experience to our report, and I'll be able to update you here with any changes.  I have to say, it's a really cool workaround you designed to resume media in the middle.  I really hope we can get that working for you again!

Steve Hazelton

Thanks Crystal - but I can't take credit for the exit/resume loop. I read about it somewhere on the E-Learning heroes site on a day when I was about to hit "Publish" on a course with a 45 minute video. Needless to say, I was soooo happy to add it into that course. And that's why it was so frustrating when I couldn't recreate it the other day or even get the original test course to work. I was beginning to think that my paranoia was real!

Steve Hazelton

Hi Leslie -

Not to be a PITA, but is there any hope of this ever coming back? I've started breaking the videos into smaller sections but that means that if they have to stop the video they have to do so when I choose the break, not when they need to. That doesn't work well for nurses doing their courses during down times on their shifts.

Katie Gokhshteyn

Great news, Steve!

As promised, we're back to share that we just released Update 27 for Storyline 360. This release includes a fix for the issue where videos would start over when revisiting slides even if they were set to resume saved states.

To see what this version has to offer, follow these steps to update your software. Thanks for bringing this to our attention and if there's anything else I can answer, I'll be here!

EADSKILL RISE
Katie Gokhshteyn

Great news, Steve!

As promised, we're back to share that we just released Update 27 for Storyline 360. This release includes a fix for the issue where videos would start over when revisiting slides even if they were set to resume saved states.

To see what this version has to offer, follow these steps to update your software. Thanks for bringing this to our attention and if there's anything else I can answer, I'll be here!


I did the update more. the bookmarking of the video does not work it always restarts the video, I tested in the Modern and Classic players and both did not work have any other way to solve this problem?

The output is through Storyline 360 ​​in HTML5 and using the classic theme

Steve Hazelton

Hi -

The Resume video feature needs an exit loop (see attached) to work properly, and I assume it may also depend on the LMS. In our case, we use Healthstream for a LMS. The "Resume where you left off" option in HS takes you back to the beginning of the last slide in the course, so if you bail from the video will take you back to the beginning of the video. The exit loop creates a different slide to bail from so that when you go back to the video, Storyline can pick up where you left off.

Leslie McKerchie

Hi Eadskill,

Thanks for reaching out and sharing what you are running into. There are a couple of scenarios discussed here:

1. Exiting a course on a slide with a video playing and resuming on the same slide, will reset the video. This is the expected behavior.

2. Visiting a slide with a video, going to another slide, then going back to the slide with the video and having it resume properly is the issue that was corrected with the update Katie mentioned above.

The solution that Steve is sharing is to allow you to do scenario 1 with the solution from scenario 2.

I'm not sure what you are referring to above when you mention 'downloading a default option was deleted by Katie and was a full version of it'.

Let me know what you're running into and I'd be happy to help. 

EADSKILL RISE

Hello,
What can be translated to the case that does not exist, is an implementation application, because it is a good argument, whereas for the implemented it will be very legal.

As for what you were not, it was exactly the fact that the plot did not allow him to be up to date and did not have the point of view of watching the video.

Thanks for the attention and I'm waiting for news.

Travis Sweet

Steve - I want to thank you for sharing your solution here.  I was able to implement it using a Moodle LMS and it's working as expected.

And Leslie, thank you for laying out the three scenarios and how they tie together.

While this solution works perfectly as explained, from a user perspective it is somewhat cumbersome.  The published file should be able to remember where in the video the person left off, without them having to click a button to "save" their progress.  By using Steve's solution we are left without being able to display the time left in a video because if the user pauses with the video controls and closes the window, the video will start at the beginning when they launch the course again.

I don't understand why from Leslie's answer that this is the expected behavior.  You would think that if you exit a course on a slide with the video playing that it would resume right where you left off.

"1. Exiting a course on a slide with a video playing and resuming on the same slide, will reset the video. This is the expected behavior."

I think a good user experience would be:

  • Launch a course with the video that can start automatically or be started based on user action
  • If they are unable to complete the video in one sitting, close the course and have it remember where they left off.
  • Allow the video controls so that the time remaining is shown.
  • Worse case scenario, force the user to click the pause button before closing the course, but still keep track of where they are in the video.

There are video SCORM wrappers advertised online that have the functionality to remember where a user left off without the need for them to visit a different slide, I would love to see similar functionality from such a robust tool like Storyline 360.

Ashley Terwilliger

Hi Travis, 

Some updated info and clarification on the video playback while inside a course: 

If you're using the slide property setting for *When Revisiting* to `Resume saved state`, the correct behavior would be:
• If the video was fully played, it would not restart when returning to a slide.
• If it was partially played, the video would resume from where it had stopped when the user left the slide.

If you're using *When Revisiting* is set to `Automatically decide`, Storyline looks at the items on the slide and determines whether or not to resume.  

Finally, if you're using the property of `Reset to Initial state` the video will be set to start from the beginning as the rest of the slide will. 

If you exit the course entirely, Storyline will return to the slide you left off at, and resume from the beginning of that slide. 

Travis Sweet

Thank you Ashley, great info.  I have another question about video behavior for while inside a course.  Steve's solution works well for me if you start a video, use a button or hotspot to go to a different slide after pausing the video, and then when you come back it resumes where you left off in the video.

What I'd like to do is allow the user to advance or rewind using the video controls, pause the video with Steve's method, and then when they come back to the slide they would resume to wherever they advanced or rewound to. 

Using Steve's example Resume_video_test.story, you can test this behavior if you add video controls to his video, and then when playing it use the controls to fast forward to anywhere, like the 30 second mark.  Then use his button to take you to the exit loop slide, click the button on that slide to resume the video, but you won't be taken to the 30 second mark, you'll be taken to wherever the video was before you fast forwarded.

Travis Sweet

Thanks Crystal.  I could use the player seekbar to scrub the video and the slide timeline, however it adds a pause button, and I would then lose the functionality of Steve's return to slide solution if the student usesthe player seekbar pause button in place of the pause button taking them to a different slide so that they can resume the video when they return.  I haven't found a way to hide the pause button of the player and force them to use a different button.  It would be great if there were a trigger to go to another slide when the user pauses the timeline or media, but I don't see that option either.  So the seekbar gives the functionality I'd like in one sense, but makes me lose the ability to take advantage of Steve's exit loop.

Steve Hazelton

Make a loop for each video. The "resume" feature will bring you back to the last slide visited, so by setting the trigger accordingly you will go back to the corresponding video.

Steve Hazelton
Education Specialist, Training & Education Department
Rutland Regional Medical Center
160 Allen Street, Rutland, VT 05701
P 802.747.3751 | F 802.773.7258
shazelton@rrmc.org | www.rrmc.org

[https://www.rrmc.org/app/files/public/2633/2019

Steve Hazelton

I'm not sure because I never checked to see what the seek bar was doing. The video going back to the beginning was the problem that was out there for a while but finally resolved. I haven't done one of these recently. Hopefully someone from Articulate will jump in and enlighten us.

Steve Hazelton
Education Specialist, Training & Education Department
Rutland Regional Medical Center
160 Allen Street, Rutland, VT 05701
P 802.747.3751 | F 802.773.7258
shazelton@rrmc.org | www.rrmc.org

[https://www.rrmc.org/app/files/public/2633/2019

Lauren Connelly

Hello Bailey, and thanks Steve for stepping in!

Are you on the newest update of Storyline 360? Right now we are on update 31 (Build 3.31.19951.0).

If so, I'm happy to take a look at your file and see what is happening!

You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.