Second Quiz Attempt Score Not Reporting Back to LMS

I have a quiz that I made in Storyline with 32 questions of multiple formats.  The quiz works fine, and reports to the LMS fine on the first attempt.  If the user fails the first time, then goes back to re-try, the second result does not report to the LMS.    The results slide will show the "Congratulations, you passed" layer, but the 2nd attempt results doesn't report to the LMS.  What am I doing wrong?  

On the results slide properties, under "Options" i have all options checked, including the last option, "Allow user to retry quiz."

In case this helps, here's how the triggers are set up on the results slide.  Does this have to do with the Retry button?  The only action on that button is to reset the results.  It doesn't take the user back to the first slide though.  I'm not sure that would have anything to do with the way it reports to the LMS though.

4 Replies
Ashley Terwilliger

Hi Teresa,

It's up to the LMS if they'll accept another score and update it accordingly within the tracking. Have you confirmed with your LMS that this is an option or if there is a particular setting you need to use within the LMS? Also, in regards to your "retry" triggers - how is the user getting back to the start of the quiz? You may want to look at including a "jump to slide" trigger after the reset results trigger so that the user is able to be directed back to a particular point to pick up where they left off. 

Ashley Terwilliger

Hi Teresa, 

There isn't a setting in Storyline to tell the LMS to take the latest score or highest score, but they may tell you that. You could look into sharing some additional information with them such as how it behaves at SCORM Cloud (an industry standard for testing LMS content) or the data being transmitted to your LMS by enabling LMS debug mode.