I'm using the 30-day trial of Storyline 2 to edit a project (from my local hard drive) which was started in Storyline 1 in a Windows 7 environment. After editing for awhile my slide suddenly goes white and is replaced with a big red X. I've closed and restarted SL2, made duplicates of the slide and the file - no go. I've created a new project and imported the old file - no go. I can see slides but as soon as I try to edit I get the big red X - please help.
I'm translating a EN to NL module and due to the amount of text boxes, shapes and basically NL being a much longer language in characters, I'm copying the text to OneNote, translating myself and then copying back.
I've done about 7 scenes by now without every running into this infamous "Red X of Death". However, I'm currently doing a slide that has 4 layers, where I've recreated a book with some text on it. Everytime I click on one of these text boxes to copy in the translated text, it turns white with a red cross. It is an ordinary MS font, and I'm not copying from tables but from MS OneNote.
I've done the basic troubleshooting:
Closing & reopening Storyline, restarting the pc
Copying the file to my desktop and reloading
Creating a new project and importing the slides
I've now tried to recreate the layer and that was going well but then AGAIN!
I'm running Storyline 2, I do believe it's with all the latest updates though not 100% sure.
I was receiving this issue still... 4 years after these posts. It's a bit shocking to see a proper solution has not made it to the final product. What resolved it for me is Christine's solution of copying the file and opening the copy.
I have this issue too and have done extensive testing.
I crash whenever I attempt to edit a numbered list that is Open Sourced font.
Crash only happens with the following conditions:
Non-Microsoft Office installed fonts AND
Numbered lists (bulleted lists are fine) AND
Editing numbered lists AND
List item being edited is non-Microsoft Office installed font (list item in other fonts are fine) AND
Cursor is at the end of the list item line AND
Either on a Slide text box OR in Notes pane
Interesting thing to note: I can edit a numbered list w/out issue using True-Type font OCR A Extended. OCR A Standard (open-sourced font) causes the crash. Same happens with Cooper Black (TT) vs Cooper Black Std (O).
In Notes pane, Brush Script MT (TT) is fine, but Brush Script Std (O) causes the crash.
On slide, Brush Script MT (TT) and Brush Script Std (O)are fine
I'm quoting Tricia's testing because, before I knew her results, I came to the same conclusion with my own tests....and after all these years, still happening the same issue
I'm sorry to hear that you are experiencing this issue and understand this can be frustrating. I see that you’ve reached out to our Support Engineers which is a great call! We’ll continue the conversation in your support case.
60 Replies
Hi all
Running into the same issue.
I'm translating a EN to NL module and due to the amount of text boxes, shapes and basically NL being a much longer language in characters, I'm copying the text to OneNote, translating myself and then copying back.
I've done about 7 scenes by now without every running into this infamous "Red X of Death". However, I'm currently doing a slide that has 4 layers, where I've recreated a book with some text on it. Everytime I click on one of these text boxes to copy in the translated text, it turns white with a red cross. It is an ordinary MS font, and I'm not copying from tables but from MS OneNote.
I've done the basic troubleshooting:
I'm running Storyline 2, I do believe it's with all the latest updates though not 100% sure.
Is doing the repair for SL my only other option?
thanks in advance!
Update that I have now typed all my text, and I have not had the cross.
Glad there's a work-around, sad it's not very efficient though...
I would always recommend a repair of your software if you are having difficulty across multiple projects in your software.
I was receiving this issue still... 4 years after these posts. It's a bit shocking to see a proper solution has not made it to the final product. What resolved it for me is Christine's solution of copying the file and opening the copy.
3 further years later I had this Red Cross of Death too today. And I have nothing to deal with fonts, item lists oder table of Office-software.
It just appeared after having imported slides from another SL3-file.
So, Christines approach worked for me as well (can´t barely believe it). Thanks for this creative idea.
Hello T H!
I'm happy to hear this thread is still helping. Thanks for the update!
Hello,
I think we all would prefer a proper fix for this issue instead of a workaround...
Hi there,
It's 2022 and still having the same issue.
I'm quoting Tricia's testing because, before I knew her results, I came to the same conclusion with my own tests....and after all these years, still happening the same issue
Hi Cristina,
I'm sorry to hear that you are experiencing this issue and understand this can be frustrating. I see that you’ve reached out to our Support Engineers which is a great call! We’ll continue the conversation in your support case.
This workaround worked for me, thank you so much for sharing Christine!