SL3 issue: "Zoom Picture" is adding a grey border around the image

That’s great news. Does it also work for Storyline 3?

Hi Katie,

Has this update been rolled out yet? I have the April 11th update and the issue is still occurring.

Maybe a new version will be available in the morning.

Thanks.

Same here.

https://360.articulate.com/review/content/8451e8e9-2e5c-4e89-b97d-efc79c758360/review

Hey folks, thanks so much for replying back. I'm seeing the gray border around images with zoom in Storyline 360 and Storyline 3, so we need to take a second look at this. I'll keep you posted on what I find out.

Hi folks, I found a workaround to this issue. Instead of using a .JPG, or flattened image:

• In Photoshop, I first change the default 'Background' layer to a normal layer by double-clicking on that layer
• Increase the canvas size (NOT image size) of the image by about 10px on each side (now you should see the transparent BG represented by a gray/white checkerboard {in Photoshop} around the edges)
• Save it as a .PNG (with a transparent background)
• Import into StoryLine and the gray outline no longer shows on a zoom image.

In summary, I basically have an image now that's on its original white background, but now with a 10px transparent border.

This is kind of time-consuming and I wish Articulate had fixed this by now, but until then.

Please see attached screenshots.

Hi Alyssa,

I had previously experienced the grey outline issue that others have mentioned, but this was remedied by the recent update.

I am, however, experiencing a different but related issue with an outline appearing on one side of an image only. 

I've attached two images - in build mode, you'll see there is no outline. I've tried multiple different versions of the image, and ensured that there is no line on that side.

Preview image shows how the image appears in preview. It also looks like this when published to Review 360 or HTML.

Has this behaviour been reported? 

Thanks in advance!

Shawna

Hi Shawna,

That looks similar to the issue we still have open where a grey border or line appears around an image if it has the zoom picture option enabled. We'll let you know here as soon as we have more info on this issue! 

Suddenly, for the first time in my projects, I am seeing this same issue and not why. I am running 360 v.3.29.19305.0.

Hello Peter and welcome to E-Learning Heroes :)

This is still an open issue with our team.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

This conversation is attached so that we can share any updates with you here.

I've just installed the latest update (Sept 2019). This issue still isn't fixed.   :(

It has been over a year and a half since I reported this. How much longer will it be before this bug, which didn't exist in SL2, is fixed? Thank you for a definite answer which includes a completion date.

I'm guessing you will have to wait a few more years. At least if you're on the SL3 version. :)
They down-prioritize SL3 users, so if there is any fix, SL360 will get it 6-12 months before SL3 gets it. Based on my experience so far. I think your best bet is the mentioned work-around above, though I agree thats not optimal at all.

That is really a shame. We use - and pay -  Articulate because it is supposed to be an authoring tool, helping use to do what we want to do the way it is supposed to work. Not to do some workaround again and again. If you don't really support a functionnality anymore, you can try, I dont know... to remove it from the tool? Or de-activate it until it really works again? Or give the infos Ryal gave upthere: it only works with .png files with transparent background?
It's really a shame how long everything takes so long to get fix here.

I've installed the newest update (Jan 7 2020 version). This problem is still not fixed.

Hi Ryal,

the grey stroke bug remains, but your workaround worked perfect! Thanks for taking the time to share a solution  :)

Cheers,
Greg

Greetings - I reported this error in your program 2 years ago. I would appreciate knowing when it will be corrected. Thanks -

Hi Matt!

Thank you for checking in! I've tested this in Storyline 3 Update 9 (3.9.21069.0) and I don't see a grey border on the image. 

Here's what it looks like on my end:

If you're still seeing this, I recommend uninstalling and reinstalling Storyline 3.

Please keep us updated!

Hi Lauren - Thank you for your help. I've just finished uninstalling and reinstalling SL3. The problem is exactly the same as I reported when I started this thread. It wasn't ever a problem in SL2.

Hi Matt. Thanks for continuing to work with us!

My team and I are seeing different results in Storyline 3 Update 9. Would you be willing to share a sample we can compare our testing and better understand what's causing the discrepancy?

You can use this link to upload the course for our Engineers: Open a Case

Thanks for your help Katie. I would love to get this fixed. Do you want me to upload an Articulate file?

Edit: Ok I've created a Storyline file with an example of the problem and uploaded it as a new case.

We appreciate you sending a sample in, Matt!

My teammate, Chester, linked your file to this bug's report so we can update you on any changes.

➥ Note: Our process for developing Storyline 3 updates is different than it is for Storyline 360, so we aren't able to keep them in sync. We do occasionally release fixes between updates, but that can introduce risks so we undertake that only in limited circumstances.

I have installed the newest version. This problem, reported *YEARS* ago has still not been corrected.

When will this error be corrected?

Hi Matt!

Thanks for checking in! We are prioritizing other bug fixes at this moment so it hasn't made it on our current roadmap. If our team decides to reroute, we'll update you in this discussion. 

So a broken tool in the menu bar isn't a priority. As I mentioned before, it wasn't broken in Storyline 2. It was the upgrade to Storyline 3 that caused the problem.