SL3 issue: "Zoom Picture" is adding a grey border around the image

Feb 23, 2018

"Zoom Picture" is adding a grey border around the image.


That is an actual screenshot showing the border it has added.

61 Replies
Matt Lang

In the meantime, a very simple fix that is working for me is to change the image's border color to white. The image, like the raccoon example I posted at the start of this thread, doesn't actually have a border, but if you change its border color to white anyway, it seems to solve the issue when you mark it for "zoom".

Matt Lang

Hi Janet - Articulate never did anything but continually post that they would look into it. Completely ridiculous for such an expensive piece of software.

However, I eventually discovered a simple work-around. After clicking on the zoom tool, look to the left of it for the “picture border” tool and set the border to white. That has worked for me.

Lauren Connelly

Hi all!

I am happy to report that we are not seeing this behavior in Storyline 360 (Build 3.49.24347.0):

  • Zoom picture adds a grey border around images.

If you're still running into this snag, make sure you're using the latest version of Storyline 360.

Don't hesitate to reach out to us in this discussion or in a support case if you have additional questions!

Maria Costa-Stienstra

Hi, Bryan.

Is your question related to Storyline 3 or Storyline 360?

As Lauren mentioned above, while this is still an open issue with our team for Storyline 3, we're no longer seeing this happening in Storyline 360.

If you're encountering this in Storyline 360, please reach out through a case so we can investigate

Hugh V

I'm on the latest version of Storyline 360 and the bug is still there (after 4 years!). It is inconsistent, sometimes it puts a grey border on, sometimes it doesn't. As my images are on a plain white background if I apply a Storyline white border to the 'zoom' images it seems to resolve (apart from having a white edge, which is preferable).