I have one story file that is crashing and closes down whenever I try to preview the whole project or publish it. I can preview one scene at a time no problem but can't publish or preview the whole project.
I am able to run other files absolutely fine and my colleague is able to preview/publish this file okay too. This one file seems to not like my PC.
I have carried out several uninstalls/reinstall cycles including restarting in between each step. I have also used Revo to uninstall which includes deleting ALL related registry entries and temp files but still no joy.
Since this is specific to your project, do you mind if we test your project on our end? This will help us understand what is causing the crashing. You can attach the .story file to this discussion or upload it privately in a support case.
3 Replies
Hi Len,
Here is a thread that has some tips for getting around your issue.
Storyline 360 crashing when previewing/publishing
I hope this helps.
Thanks for reaching out,
John
Thanks John, but not sure that will help me as it does work for my colleagues just not when I try.
Hi Len!
Since this is specific to your project, do you mind if we test your project on our end? This will help us understand what is causing the crashing. You can attach the .story file to this discussion or upload it privately in a support case.