I'd also want to know a bit more about the device(s) you're testing on. If you can let us know what version of Storyline you're using I can also get you a list of supported devices.
Thanks for the prompt response. I use Storyline 360. I published and loaded it on a phone today to test further and it is working. So, it is specific to my laptop (Lenovo Carbon) with a touchscreen that I use to do development. Interesting is, other gestures such as for drag-drop, zoom, rotate, etc. are working. I'll take a look further and I agree this is not the Storyline issue.
I'm experiencing the same issue despite just updating now. I can't move it when testing it on my Lenovo Yoga laptop or on a separate iiYama touchscreen connected to a separate windows 10 PC.
Could you share a progress report on this as I'm up against the clock for a project?
We only support the touchscreen gestures on mobile or tablet devices. So other gestures or touch actions may work on your Lenovo with Windows 10, but it's not something that we can offer support on.
If you'd like to see us add more support for those type of devices, we're always curious to hear about your needs here in ELH or send along a feature request!
I'm experiencing the same slider dragging issue. Slider activity doesn’t seem to work for Android.
I have tested it on Samsung Galaxy Tab S6 with Chrome, OS Android 9 and we cannot drag the button as well but NEXUS android tab ,OS 6, chrome browser (80.0.3) working fine.
I'm happy to help! Would you mind providing a few more details?
Are you publishing the course to an LMS or Review 360 and then opening it in Chrome? We have logged a bug for using sliders in Review 360 and viewing the course on a mobile device. We've noticed the slider doesn't move in that environment.
Would you mind sharing a screen recording of what is happening on your end?
I tested a sample course on a Samsung Galaxy Tab S6 using Chrome and I didn't have any issues with sliders. You can see my test here.
Would you be willing to share more information in a support case with our Support Engineers? I want to make sure we fully understand and can troubleshoot the snag! If so, here's a private link to start a support case.
I was miss out one think to tell you i am publishing Storyline2 course to Storyline 3 to an Web version and then open it in Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default SL2 slider component.
Can you please check the Storyline2 slider component to publish in Storyline3 and check it Samsung Galaxy Tab S6 using Chrome.
Hi there. Did we resolve this issue? I'm going through the same issue when testing in Review 360 with my slider. It won't slide on a mobile device (iPhone).
Is it a bug within Review? Or will it eventually work when I upload to LMS.
Thanks for reaching out! In Mahesh's case, there was a slider issue when upgrading a Storyline 2 file to Storyline 3.
It sounds like you're only using Storyline 360. I'm not aware of any related bugs, but if you're able to share your .story file with our Support Team, they can test it and help troubleshoot!
18 Replies
Which version of Storyline are you using, it should work for all versions, but may be HTML5 issue.
Hi Daniel,
I'd also want to know a bit more about the device(s) you're testing on. If you can let us know what version of Storyline you're using I can also get you a list of supported devices.
Thanks!
Thanks for the prompt response. I use Storyline 360. I published and loaded it on a phone today to test further and it is working. So, it is specific to my laptop (Lenovo Carbon) with a touchscreen that I use to do development. Interesting is, other gestures such as for drag-drop, zoom, rotate, etc. are working. I'll take a look further and I agree this is not the Storyline issue.
Thanks, Daniel and please feel free to keep us posted! I'm curious to know more about how this works on your Lenovo touchscreen.
Hi,
I'm experiencing the same issue despite just updating now. I can't move it when testing it on my Lenovo Yoga laptop or on a separate iiYama touchscreen connected to a separate windows 10 PC.
Could you share a progress report on this as I'm up against the clock for a project?
Many thanks,
Dominic
I don’t believe that windows touchscreens work only tablets
Sent from my iPhone
Hi Domnick,
Touchscreen gestures are supported on mobile devices and tablets, as noted here.
Let us know if you need anything else!
Hi,
I have the same issue on a touchscreen lenovo (not on ipad or android phone)
This bug is only for a slider not for other components (drag and drop works fine for example)
It seems to be a bug in storyline with touch overlay on win 10?
Thanks for your help
Hi Alexis,
We only support the touchscreen gestures on mobile or tablet devices. So other gestures or touch actions may work on your Lenovo with Windows 10, but it's not something that we can offer support on.
If you'd like to see us add more support for those type of devices, we're always curious to hear about your needs here in ELH or send along a feature request!
Hi,
I'm experiencing the same slider dragging issue. Slider activity doesn’t seem to work for Android.
I have tested it on Samsung Galaxy Tab S6 with Chrome, OS Android 9 and we cannot drag the button as well but NEXUS android tab ,OS 6, chrome browser (80.0.3) working fine.
I use Storyline 3(Build 3.8.20838.0)
Regards,
Mahesh Mahajan
C-Tech - Team
Hello Mahesh!
I'm happy to help! Would you mind providing a few more details?
Are you publishing the course to an LMS or Review 360 and then opening it in Chrome? We have logged a bug for using sliders in Review 360 and viewing the course on a mobile device. We've noticed the slider doesn't move in that environment.
Would you mind sharing a screen recording of what is happening on your end?
Hello Lauren,
I am publishing course to an Web version and then open it in Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default slider component.
Sorry for the sharing screen recording due to the company policy not able to share client data.
Regards,
Mahesh Mahajan
C-Tech - Team
Hi Mahesh!
I tested a sample course on a Samsung Galaxy Tab S6 using Chrome and I didn't have any issues with sliders. You can see my test here.
Would you be willing to share more information in a support case with our Support Engineers? I want to make sure we fully understand and can troubleshoot the snag! If so, here's a private link to start a support case.
Hello Lauren,
Thank you for quick responses.
I was miss out one think to tell you i am publishing Storyline2 course to Storyline 3 to an Web version and then open it in Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default SL2 slider component.
Can you please check the Storyline2 slider component to publish in Storyline3 and check it Samsung Galaxy Tab S6 using Chrome.
Regards,
Mahesh Mahajan
C-Tech - Team
Hello Lauren,
I have upload the video and find the below case number.
We’ve opened case number 02212626 for you.
Regards,
Mahesh Mahajan
C-Tech - Team
Hi Mahesh,
Thanks for getting that case started! I see my teammate, Robert, has reached out with some next steps.
Be sure to upload your file for him to review and help get to the root of the issue!
Hi there. Did we resolve this issue? I'm going through the same issue when testing in Review 360 with my slider. It won't slide on a mobile device (iPhone).
Is it a bug within Review? Or will it eventually work when I upload to LMS.
Thanks
Hi Colleen,
Thanks for reaching out! In Mahesh's case, there was a slider issue when upgrading a Storyline 2 file to Storyline 3.
It sounds like you're only using Storyline 360. I'm not aware of any related bugs, but if you're able to share your .story file with our Support Team, they can test it and help troubleshoot!