16 Replies
Daniel Yuen

Thanks for the prompt response. I use Storyline 360.  I published and loaded it on a phone today to test further and it is working.  So, it is specific to my laptop (Lenovo Carbon) with a touchscreen that I use to do development.  Interesting is, other gestures such as for drag-drop, zoom, rotate, etc. are working.  I'll take a look further and I agree this is not the Storyline issue. 

Dominic Lang

Hi,

I'm experiencing the same issue despite just updating now. I can't move it when testing it on my Lenovo Yoga laptop or on a separate iiYama touchscreen connected to a separate windows 10 PC.

Could you share a progress report on this as I'm up against the clock for a project?

Many thanks,

Dominic

Ashley Terwilliger

Hi Alexis, 

We only support the touchscreen gestures on mobile or tablet devices. So other gestures or touch actions may work on your Lenovo with Windows 10, but it's not something that we can offer support on. 

If you'd like to see us add more support for those type of devices, we're always curious to hear about your needs here in ELH or send along a feature request!

Indecomm Digital Services -  Development Team

Hi,

I'm experiencing the same slider dragging issue. Slider activity doesn’t seem to work for Android.

I have tested it on Samsung Galaxy Tab S6 with Chrome, OS Android 9 and we cannot drag the button as well but NEXUS android tab ,OS 6, chrome browser (80.0.3) working fine.

I use Storyline 3(Build 3.8.20838.0)

Regards,

Mahesh Mahajan

 

C-Tech - Team

Lauren Connelly

Hello Mahesh!

I'm happy to help! Would you mind providing a few more details?

Are you publishing the course to an LMS or Review 360 and then opening it in Chrome? We have logged a bug for using sliders in Review 360 and viewing the course on a mobile device. We've noticed the slider doesn't move in that environment.

Would you mind sharing a screen recording of what is happening on your end? 

Indecomm Digital Services -  Development Team

Hello Lauren,

I am publishing course to  an Web version and then open it in  Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default slider component. 

Sorry for the sharing screen recording due to the company policy not able to share client data.

Regards,

Mahesh Mahajan

C-Tech - Team

Lauren Connelly

Hi Mahesh!

I tested a sample course on a Samsung Galaxy Tab S6 using Chrome and I didn't have any issues with sliders. You can see my test here.

Would you be willing to share more information in a support case with our Support Engineers? I want to make sure we fully understand and can troubleshoot the snag! If so, here's a private link to start a support case.

Indecomm Digital Services -  Development Team

Hello Lauren,

Thank you for quick responses.

I was miss out one think to tell you i am publishing Storyline2 course to Storyline 3 to  an Web version and then open it in  Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default SL2 slider component. 

Can you please check the Storyline2 slider component to publish in Storyline3 and check it Samsung Galaxy Tab S6 using Chrome.

Regards,

Mahesh Mahajan

C-Tech - Team