Forum Discussion
Slider doesn't work with touch gestures
I added a slider control and it works with mouse drag to move the thumb along the track, but not with dragging with a finger. Is it a known issue?
18 Replies
Hello Lauren,
I am publishing course to an Web version and then open it in Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default slider component.
Sorry for the sharing screen recording due to the company policy not able to share client data.
Regards,
Mahesh Mahajan
C-Tech - Team
Hi Mahesh!
I tested a sample course on a Samsung Galaxy Tab S6 using Chrome and I didn't have any issues with sliders. You can see my test here.
Would you be willing to share more information in a support case with our Support Engineers? I want to make sure we fully understand and can troubleshoot the snag! If so, here's a private link to start a support case.
Hello Lauren,
Thank you for quick responses.
I was miss out one think to tell you i am publishing Storyline2 course to Storyline 3 to an Web version and then open it in Samsung Galaxy Tab S6 with Chrome, OS Android 9. We use default SL2 slider component.
Can you please check the Storyline2 slider component to publish in Storyline3 and check it Samsung Galaxy Tab S6 using Chrome.
Regards,
Mahesh Mahajan
C-Tech - Team
Hello Lauren,
I have upload the video and find the below case number.
We’ve opened case number 02212626 for you.
Regards,
Mahesh Mahajan
C-Tech - Team
Hi Mahesh,
Thanks for getting that case started! I see my teammate, Robert, has reached out with some next steps.
Be sure to upload your file for him to review and help get to the root of the issue!
Hi there. Did we resolve this issue? I'm going through the same issue when testing in Review 360 with my slider. It won't slide on a mobile device (iPhone).
Is it a bug within Review? Or will it eventually work when I upload to LMS.
Thanks
Hi Colleen,
Thanks for reaching out! In Mahesh's case, there was a slider issue when upgrading a Storyline 2 file to Storyline 3.
It sounds like you're only using Storyline 360. I'm not aware of any related bugs, but if you're able to share your .story file with our Support Team, they can test it and help troubleshoot!
