slides not previewing

Hello, Several of my files will not allow me to preview (Including the one I really need to work in.) We have tried multiple uninstall and reinstalls. I have 5 versions of the same training and three of them won't allow me to preview. They are all on my local drive and the only differentiation I can make is that the files with a glossary and resource links are the ones that will not load. I have tried importing new slides, but what I really need is the version I already created the glossary and resource list for. Could they be the problem? Is there a way to import them into a working file as they do not automatically come over when I tried to import the slides from that file. I had submitted the case for support twice last week, but have heard nothing back. Do you have any suggestions for me?  Here are the 2 errors I get when I do an "inspect" from the preview page.