Hi there, quick question. I'm using Storyline 360, and I'm noticing a slight off white pixel border abound a dark photo background. I've tried different things, and just can't seem to get rid of it. The border - off white/grey in color - is very slight - perhaps only a pixel or two. There are times that the border is on all 4 sides of the background, and with others, it's just on just the left and/or right. This photo shows the border (which is one the inside edge of the player) on the left side of the background image.
Thanks for including the screenshot -- we've seen the same issue in our own testing. Our team is hard at work on a fix already! As soon as we get this resolved, we'll let you know.
By the way, are you seeing this slight border in all web browsers or just one browser in particular?
Hi Alyssa... Thanks for the quick follow up on this. The screen shot I provided was taken directly from the published preview screen, from within the preview mode, as viewed directly from within Storyline 360. Obviously, it's worse when using the dark option for the player frame. At times it does seem worse, like when using slide backgrounds imported directly from PowerPoint, and it seems to get better when using templates from Articulate 360. I'll keep you briefed as I try to discover any patterns... Thanks and have a great weekend.
Any updates on this? Experiencing the same thing, and makes it seems as though the image isn't wide enough, even though I have it stretched off screen to try to fix.
Thanks Alyssa for the update. And yes, I’m looking forward to a solution as it is more pronounced at times (due to colors used), and unfortunately, I’ve had to modify color schemes to “hide” the lighter border... Have a great holiday!
Thanks again for working with us on identifying this issue, and I'm happy to share some great news - Storyline 360, build 3.31.19951.0 is available today!
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here. If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
I am experiencing a similar white line at the bottom of my activity when I export the file to review and upload it to my Rise course. I was not experiencing this with this file prior to updating to the most recent version of Storyline 360. Is there something in the new version that broke the fix Ashley mentioned 5 months ago?
Note: in the attached screenshot I've set it up so the rise block and storyline file both have the same color background, that's why the line appears to be in the middle rather than the bottom.
It looks like we missed this discussion when Update 8 for Storyline 3 came out. So sorry for the trouble!
This version holds a fix for the issue where white lines or borders would appear around slides in published content. Click here to download the latest update.
I'm sorry you ran into that white line on the latest update, and appreciate you keeping us in the loop with your findings.
Since importing the slides into a new Storyline file helped, it's possible there was a corrupt asset. While it's tough to nail down the source of corruption, these tips can help mitigate the risk in the future!
Please let me know if the line reappears. We can always have our support team take a look at the .story file as well!
It is almost like there is a 1px outline inside the frame of the player that covers everything but the first object on the timeline.
It doesn't make a difference if an image, shape or video file is snapped to the edge of the "artboard" or if extended off the main page. It isn't visible in storyline either in the work area or preview only in review. This is effecting google chrome and IE.
This bug should've been fixed in earlier versions of both Storyline 360 and Storyline 3. If you're continuing to experience this issue, feel free to share your file with our Support team, and they'll be able to take a closer look to help troubleshoot in case it's crept back in!
Thanks for sharing your file in a support case! I see my teammate, Ronaziel, published it in the latest version of Storyline 360 and tested the course in SCORM Cloud.
Since we could not replicate the issue, feel free to reply back to her additional questions for further guidance!
Like the rest, I'm also experiencing this issue. However, I noticed that this has been lingering around for 2 years now. Kindly advise if this has been fixed and / what is the solution for it?
From my side, I have already done the few things I could think of but to no avail. I have:
Made sure the background image is fixed to the border perfectly.
When that failed, I've enlarged the background image where it goes beyond the border.
That didn't work either, so I have changed the artboard background colour to black #000000.
Thanks for reaching out, and I'm sorry to hear you're still facing a similar issue. It sounds like you've gone through quite a few testing steps on your end, so from here, I'd like to enlist our support engineers to step in.
You should have received an email from me confirming that I've opened a support case on your behalf. Feel free to upload your file with the link in the email I sent, and someone will reach out with a next step!
Hello. I have created some animated MP4s and brought them in as graphic elements in Storyline. When I preview the slide, a white border appears around part of the video. Because of the placement of the video element, it is obvious where the break between video and slide is. How can I remove this white border?
Looks like the one of the objects in your background still has its Shape Outline. Here's a screenshot of two black squares in a slide, with one that has a white shape outline:
To remove the Shape Outline, try clicking on the shape and then selecting this option:
24 Replies
Hi there David,
Thanks for including the screenshot -- we've seen the same issue in our own testing. Our team is hard at work on a fix already! As soon as we get this resolved, we'll let you know.
By the way, are you seeing this slight border in all web browsers or just one browser in particular?
Hi Alyssa... Thanks for the quick follow up on this. The screen shot I provided was taken directly from the published preview screen, from within the preview mode, as viewed directly from within Storyline 360. Obviously, it's worse when using the dark option for the player frame. At times it does seem worse, like when using slide backgrounds imported directly from PowerPoint, and it seems to get better when using templates from Articulate 360. I'll keep you briefed as I try to discover any patterns... Thanks and have a great weekend.
Thanks for those extra details, David. I'll be sure to pass all of that along to our product team. We'll keep you posted on news of a fix!
Any updates on this? Experiencing the same thing, and makes it seems as though the image isn't wide enough, even though I have it stretched off screen to try to fix.
Thanks for checking in, Mark. We're still investigating this issue. As soon as we have a fix in place, we'll let you know!
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Thanks Alyssa for the update. And yes, I’m looking forward to a solution as it is more pronounced at times (due to colors used), and unfortunately, I’ve had to modify color schemes to “hide” the lighter border... Have a great holiday!
You're in the right place to be notified of any updates we have to share Dave :)
I appreciate you sharing how you're working around the issue in the meantime as that may be helpful to others that run across this conversation.
Hi all,
Thanks again for working with us on identifying this issue, and I'm happy to share some great news - Storyline 360, build 3.31.19951.0 is available today!
It includes a fix for the issue where white lines or borders could appear around slides in published content.
Updating to the latest version is free and easy for Articulate 360 users following the steps outlined here. If you run into any trouble, let us know here in the E-Learning Heroes Community or message our Support Team. We're here to help! 🌟
Hi Ashley,
I'm experiencing the same problem in Storyline 3. Would you possibly know the status of a fix for this in this version of Storyline?
Thanks
Hi Tony!
Happy to offer an update! Our team is actively working on this bug fix.
Unfortunately, I can't offer a timeline but when I know more information, I'll update this discussion.
Hi All,
I am experiencing a similar white line at the bottom of my activity when I export the file to review and upload it to my Rise course. I was not experiencing this with this file prior to updating to the most recent version of Storyline 360. Is there something in the new version that broke the fix Ashley mentioned 5 months ago?
Note: in the attached screenshot I've set it up so the rise block and storyline file both have the same color background, that's why the line appears to be in the middle rather than the bottom.
Update: I tried importing the course into a clean new storyline file and exporting it again and the line seems to have gone away.
Good morning, Tony!
It looks like we missed this discussion when Update 8 for Storyline 3 came out. So sorry for the trouble!
This version holds a fix for the issue where white lines or borders would appear around slides in published content. Click here to download the latest update.
Please let us know how you go after the update!
Hi there, Lauren!
I'm sorry you ran into that white line on the latest update, and appreciate you keeping us in the loop with your findings.
Since importing the slides into a new Storyline file helped, it's possible there was a corrupt asset. While it's tough to nail down the source of corruption, these tips can help mitigate the risk in the future!
Please let me know if the line reappears. We can always have our support team take a look at the .story file as well!
Thanks for this! The issue has been resolved, there are no more blurry borders since this update. Thanks a lot!
Glad to hear that, Tony! Appreciate you taking the time to update us.
Hi there, I am also experiencing this issue.
It is almost like there is a 1px outline inside the frame of the player that covers everything but the first object on the timeline.
It doesn't make a difference if an image, shape or video file is snapped to the edge of the "artboard" or if extended off the main page. It isn't visible in storyline either in the work area or preview only in review. This is effecting google chrome and IE.
Hi Jessica,
This bug should've been fixed in earlier versions of both Storyline 360 and Storyline 3. If you're continuing to experience this issue, feel free to share your file with our Support team, and they'll be able to take a closer look to help troubleshoot in case it's crept back in!
Share your file with us!
Hello,
I am still have this issue. See image below. This is published in the LMS. I will also send my file.
Hi Nicole,
Thanks for sharing your file in a support case! I see my teammate, Ronaziel, published it in the latest version of Storyline 360 and tested the course in SCORM Cloud.
Since we could not replicate the issue, feel free to reply back to her additional questions for further guidance!
Hi,
Like the rest, I'm also experiencing this issue. However, I noticed that this has been lingering around for 2 years now. Kindly advise if this has been fixed and / what is the solution for it?
From my side, I have already done the few things I could think of but to no avail. I have:
None of these helped and I am desperate.
Please help!
Hello Elvin,
Thanks for reaching out, and I'm sorry to hear you're still facing a similar issue. It sounds like you've gone through quite a few testing steps on your end, so from here, I'd like to enlist our support engineers to step in.
You should have received an email from me confirming that I've opened a support case on your behalf. Feel free to upload your file with the link in the email I sent, and someone will reach out with a next step!
Hello. I have created some animated MP4s and brought them in as graphic elements in Storyline. When I preview the slide, a white border appears around part of the video. Because of the placement of the video element, it is obvious where the break between video and slide is. How can I remove this white border?
Hello Jay!
Looks like the one of the objects in your background still has its Shape Outline. Here's a screenshot of two black squares in a slide, with one that has a white shape outline:
To remove the Shape Outline, try clicking on the shape and then selecting this option:
You can check out more formatting options for shapes by visiting this article.
Let me know if this works for you!