I have 4 small videos embedded into 4 separate layers in a 360 course. I want to keep the controls at the bottom, but I noticed if you click on the base layer and select another video (layer) the last one keeps playing.
I can't figure out how to keep the start, stop and pause controls intact (not covering them with hotspots) as well as ending the video when another layer is selected.
What's on the base layer? Buttons to each layer? When you say you want to keep the controls at the bottom, what do you mean? at the bottom of each video, or at the bottom of the base layer? or something else?
What I mean is that I want it to work like it is designed to (without a heap of hotspots and fake controls) but have some kind of trigger or programming that stops the video from playing when you exit the layer.
I can see what you mean, and it is very strange. This should work like you expect pretty much automatically. I checked the layer properties, etc and all seems fine. Interestingly, while you can still hear the audio from the other videos when you click on a different video, if you return to the layer, the layer sets to initial state. Very weird.
So, I made a duplicate of the slide in another scene, and just removed all the other triggers (variables and what not) and left it just so the 4 buttons go to each layer on click, and, it works as expected. I'm not sure which or what to be honest, but something was making the audio still play when you left the layer??
I'm attaching the file again, have a look at the second scene. Obviously this is not ideal, but from that starting point you might be able to work out where it goes wrong as you add the triggers you need.
Sorry this took so long, the Friday and weekend caught up with me :)
Thank you so much, Veronica. I am now thinking it has something to do with my computer updates. I noticed I am not on the latest version of Storyline 360, so perhaps this issue has been fixed and it isn't working because I am on an old version.
My computer was reimaged and the updates have not installed yet.
Sure, try again once that's done; I'll say, though, that mine is updated and I did experience the same issue as you did, and it only worked correctly once I removed the other triggers. Anyway, see how you go, good luck!
When you add a new video Storyline will automatisch set the lengte of the timeline to the max lengte of that video. However if you change the video ( particularly with a video that is shorter or longer) the timeline lengte will not be adapter. Thus your new video will not play properly. This is an annoying issue you really need to be aware of when working with video.
my first suspect was the new 'modern' videoplayer in 3.65
New: Enable all learners to interact with videos via accessible controls that match the modern player style, exceed color contrast guidelines, and communicate perfectly with screen readers. Learners can even change the playback speed, switch to full-screen mode, and use picture-in-picture mode to move videos to a floating window.
but that was not the problem, because already 3.60* (January 2022) had the problem already
Jürgen
* i recently asked support if i could still get older installers for testing - unfortunately they said NO (meanwhile i collect all old installers)
It's interesting that when I contacted Storyline support, they didn't seem to know anything about the video issue. The person who replied said he would investigate and get back to me. And he never did.
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Can you share your file by any chance?
What's on the base layer? Buttons to each layer? When you say you want to keep the controls at the bottom, what do you mean? at the bottom of each video, or at the bottom of the base layer? or something else?
Hi Veronica!
Sure, attached.
What I mean is that I want it to work like it is designed to (without a heap of hotspots and fake controls) but have some kind of trigger or programming that stops the video from playing when you exit the layer.
Hey Victoria,
I can see what you mean, and it is very strange. This should work like you expect pretty much automatically. I checked the layer properties, etc and all seems fine. Interestingly, while you can still hear the audio from the other videos when you click on a different video, if you return to the layer, the layer sets to initial state. Very weird.
So, I made a duplicate of the slide in another scene, and just removed all the other triggers (variables and what not) and left it just so the 4 buttons go to each layer on click, and, it works as expected. I'm not sure which or what to be honest, but something was making the audio still play when you left the layer??
I'm attaching the file again, have a look at the second scene. Obviously this is not ideal, but from that starting point you might be able to work out where it goes wrong as you add the triggers you need.
Sorry this took so long, the Friday and weekend caught up with me :)
Thank you so much, Veronica. I am now thinking it has something to do with my computer updates. I noticed I am not on the latest version of Storyline 360, so perhaps this issue has been fixed and it isn't working because I am on an old version.
My computer was reimaged and the updates have not installed yet.
I will try again once I get the updates installed. Glad you had a look, though, @Veronica, as at least I know I haven't done anything wrong.
I will try again once I get the updates installed. Glad you had a look, though, @Veronica, as at least I know I haven't done anything wrong
Sure, try again once that's done; I'll say, though, that mine is updated and I did experience the same issue as you did, and it only worked correctly once I removed the other triggers. Anyway, see how you go, good luck!
Oh - that IS interesting. OK, I will try again and mess around with the triggers.
Thank you so much for your help!
Hi Veronica,
I finally got my Storyline updated and I hid all of the triggers, but it still overplays. I will have to investigate further, I suppose.
Thanks again for being a hero!
I've updated my Storyline to v. 366, I've deleted all of the triggers, and the videos still talk over each other.
Does anyone know how to fix this?
the timeline of the slide layer seems is to short
the correct length of the layer has to be the start time of the video + video length
original:
fixed:
(for all 4 videos)
result:
https://360.articulate.com/review/content/c2772195-78c0-4cfe-9853-3af6f8e86e2f/review
=> no multiple audios at the same time
Jürgen
When you add a new video Storyline will automatisch set the lengte of the timeline to the max lengte of that video. However if you change the video ( particularly with a video that is shorter or longer) the timeline lengte will not be adapter. Thus your new video will not play properly. This is an annoying issue you really need to be aware of when working with video.
and the first what you have to do after import a video
remove "Show Until End" and set never "Show Always" for videos
-> now the original length is preserved (as far as my tests show)
Jürgen
Should be the default setting indeed. Or even better give the user the option to choose a default :)
Dear Math,
You are a genius! Thank you so much! I did not realise that idiosyncrasy with the videos.
Thank you so much for your help!!!
Jurgen - I tested it and it works! I told the Articulate tech support, too, because they couldn't figure it out.
Thank you again :-)
Jurgen discovered the problem! See his response below. I changed the timeline and it all works now :-)
Wow, nice work Math and Jurgen.
This did not use to happen, must have been introduced in a recent update.
Great work!
my first suspect was the new 'modern' videoplayer in 3.65
but that was not the problem, because already 3.60* (January 2022) had the problem already
Jürgen
* i recently asked support if i could still get older installers for testing - unfortunately they said NO (meanwhile i collect all old installers)
It's interesting that when I contacted Storyline support, they didn't seem to know anything about the video issue. The person who replied said he would investigate and get back to me. And he never did.