Storyline 360: Quiz Question Responses Shift Slightly on Hover

Thanks for the suggestion, Wendy! From all of my review, there is nothing in the size or position of the boxes or in the text itself that is causing it. This seems to be supported by the fact that the issue does not appear in the SL preview, only in the published version in our LMS. I've attached several gifs that (if they work) show the shift when the course is taken in our LMS, the lack of shift in SL preview, and then I click through the various states to edit in SL that also show no shift.

I also experienced the shifting behavior in Articulate Review, but thought it may be a glitch in that system. I'm perplexed, especially since it doesn't happen on all questions or all responses. 

I see what you mean Tessa - perhaps log a support ticket with Articulate and upload the file - they may be able to spot something that we can't. Best of luck with your project!

Hey Tessa! We're happy to have a look at your file to nail down what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Was this ever resolved? Any quiz I've ever made this has happened. I don't resize anything and have always used the default templates for quiz creation.

With these kind of threads they always seem to end with "We'll look into it" and then nothing, no resolution or reply to help other people out who may have the same problem. What did you find out, if anything?

Hi there, Kevan!

So sorry you're also encountering this issue. While I don't have a solution to share from Tessa's scenario at this time, I'm happy to work closely with you to sort what's happening here!

To help me dig deeper, we'll need to start fresh and gather these key details:

• What version of Storyline are you using? Also, what quiz type(s) are you applying?
• Do you notice the shift during Preview, in the published output, or both?
• Do you have a sample file that shows the issue? If so, I'd love to take a closer look. You can share that file with me privately right here, and I'll delete it after troubleshooting.

Hi Katie,

First of all thank you for taking the time to look into this.

I am using Storyline360 and creating a question draw from a databank. There is a mixture of True/False, Multiple Choice, Multiple Choice with multiple answers and Fill in the Blank.

The multiple choice questions are where this hover jitter happens. The problem appears in preview mode, to a lesser degree, and is much more pronounced in the published version. During preview mode it seems like more often than not that the correct answer is the one that moves when it is hovered over. In the published version all of the answers move on hover.

I uploaded a file for you to take a look at.

Thanks again.

Sorry that I haven't been able to do any follow up on this. Unfortunately it's not a file that I can share. I can attempt to strip it down to one question to see if it does the same thing, but with other priorities right now I don't know when I will have time. I hope that you are able to find a resolution, Kevan!

Thanks for sharing your file so we can do some testing, Kevan! I'll be in touch with you in our case with my findings soon.

And no worries, Tessa! As soon as we sort what's going on with the shifting, I'll circle back to this discussion with any relevant information. Talk soon!

Good morning, Kevan and Tessa – and those following this discussion!

We can reproduce the issue where text within multiple choice text boxes becomes jittery when hovering a mouse over it, and logged it as a possible bug. 

Appreciate you bringing this oddity to our attention! I'll tag this discussion, and keep everyone posted as new information becomes available. Here's an inside look at how we tackle bugs like this one! 

I've seen this quite a bit lately, especially when you resize the question box area.  Usually the hover state for one or more of the question choices has a size that is different from the answer's other states. 

It happens more often when you reduce the width of the question box area.  But I've also seen weird things happen when you reduce the width and then expand it out again.

When that happens, the fix I use is as follows:  Select the question box area and get the width (right-click on it and choose Size and Position).  Then select one of the answers itself.  Get its size, both width and height.  Then edit each of the states for that answer, checking its size--again, both the width and height for each state of the answer.

Usually, you'll find the hover size is off--usually the width is off but sometimes the height may also be.  Make sure all states for an answer have the same width and height.  Do this for all the answers.

That'll usually fix things.  Granted, the fix is a bit of a pain.  :(

Let me know if you get that or not.  If not, I'll create a video.

We identified this issue for beta testing of SL360 sometime last year and things seem to get better for a while--but in the last release or so, things are back to be "wonky."  Vanessa in QA should know of this.

IMVHO, we should be able to resize the question box area and SL accommodate that appropriately, accurately adjusting the sizes of each answer's states.

Hi any update on this issue?  I'm having the same text shifting issue while mouse over.  All state's sizes are correct.

Hi there, Javier!

Thanks for checking in and I'm sorry you've come across this. Our team is still investigating this issue, and we'll keep this discussion updated on any new developments. 

In the meantime, we're happy to troubleshoot your project to see if there are any approaches we can offer. If you're able to share the .story file, please use this private upload link. We'll do a deep dive and delete the file after!

This is such an annoying issue... I really hope there is an update real soon that solves this as its causing us nothing but headaches.

Hi,

I discovered that I need to edit shape, and the do not resize the text box, plus changing the size. It looks good in edit states, but then it still changes on hoover. I even make sure that paragraph settings are the same, and yet, the hover state changes, every so slightly, but it drives me crazy!

I hope they fix it or find a work-around :)

Robi

Issue persists for me in latest version of SL360. Hover state just shifts text by a pixel or so.
Using modern player which scales result to fill browser window. Could be that the states scale slightly differently when the publish process renders the project to HTML5? Dunno.
But still an issue.

Hi Shane,

Thanks for bringing this to our attention, and I'm sorry this issue is coming up for you again!

I've opened a case on your behalf with our support engineers to dig a little further into what you're experiencing and confirm if this bug has indeed returned!

Do you mind sharing a .story file or video of what you're seeing using your personal upload link here? This will help us dive into it more quickly and get back to you with our results.

Thanks again, and we'll be in touch after we're done testing!

This issue has never stopped for me and it is ultra annoying... if it's not the answer options themselves moving slightly, its the text within the answer options changing size. I do not understand how this has not been fixed.

Hi Taylor,

Thanks for letting us know this issue still appears for you as well! If possible, could you share an offending slide with us and other details like the publishing environment using the link below?

This will help us get to the root of the problem and confirm if the issue is outstanding. Thanks!

• Share your file with us.

Hi , this is a really interesting conversation as I am experiencing something similar. My text does not shift, but when hovering it becomes darker in colour? Which in itself is strange as the text should just be standard black.

Again this is only in the published version - not in the preview on storyline.

I have checked my states, they all have the exact same text/colour/size.

I am using Storyline 2. This is a recent development, and is now occurring on courses that I published months/years ago. It's not just on recent projects I have published.

Can you advise further on how to fix this?

Hi Marie,

Thanks for reaching out and explaining what you are experiencing in your course.

I see that you were able to contact our support team as well and Jarlan is working with you directly.

We are experiencing this issue but have isolated it to courses uploaded to our Cornerstone LMS. The behavior does not happen when content is tested locally or over SCORM Cloud. Has anyone else found this or know why that would be?

Hello Meredith!

Thanks for taking the time to share your research with us.

Have you had a chance to connect with your Cornerstone team regarding this? Since the course works correctly in SCORM Cloud and locally, they'll be best equipped to help you move forward.

To save you some time, here's where you can send your findings in:

• Cornerstone's Contact Us: https://www.cornerstoneondemand.com/contact-us/

If Cornerstone's team needs any info from our side, just let us know! 

Hi Katie,

I've posted to the client forums on Cornerstone but haven't received a response. I've been continuing to test this and think it may be isolated also to use of the browser zoom. Does that make sense that zooming in or out on in one's browser would cause the text shift?