This issue has happened with multiple projects. When I click preview, the player will display a blank screen for the slide. However, some slides have no issue displaying in the preview. I've tried a different version of Storyline, reinstalled it and made sure my windows is up to date. However, it worked all day yesterday and then suddenly decided not to display. Check the project below.
I appreciate you sharing your project so I could test it. I'm having trouble recreating the blank screen you're describing when previewing and publishing to Review 360. Here's a 1-minute recording of my test. I'm using Storyline 360 (Build 3.57.26476.0).
Curious if you successfully rebooted your computer after running the reinstall of Storyline? This resolved a similar issue reported here.
Any chance you could record what you're seeing for us? You can share it in a case here if you prefer. I'd like to keep digging into this to help find out what's causing this!
I followed the advice on your troubleshooting page: Uninstalled it, reset the computer, reinstalled storyline. However, the issue still remains. Heres the URL of what I see.
Thanks so much for recording what you're seeing, Christopher!
From here, I'd like to enlist one of our support engineers to help troubleshoot, so I've opened a support case on your behalf. I've shared these details in your case, and one of my teammates will reach out soon with a next step!
4 Replies
Welcome to E-Learning Heroes, Christopher!
I appreciate you sharing your project so I could test it. I'm having trouble recreating the blank screen you're describing when previewing and publishing to Review 360. Here's a 1-minute recording of my test. I'm using Storyline 360 (Build 3.57.26476.0).
Any chance you could record what you're seeing for us? You can share it in a case here if you prefer. I'd like to keep digging into this to help find out what's causing this!
Appreciate the response Becca.
I followed the advice on your troubleshooting page: Uninstalled it, reset the computer, reinstalled storyline. However, the issue still remains. Heres the URL of what I see.
https://360.articulate.com/review/content/56469666-66fe-4bf4-b9c6-7e280b8a65bf/review
Thank you for your help!
Thanks so much for recording what you're seeing, Christopher!
From here, I'd like to enlist one of our support engineers to help troubleshoot, so I've opened a support case on your behalf. I've shared these details in your case, and one of my teammates will reach out soon with a next step!
Thank you so much for your assistance Becca!
I found the source of the issue. It was caused by a font that I did not have installed on my local drive. The slides are now previewing correctly.