Forum Discussion
Storyline 360 video publishing bug - frozen embedded video
I have a story with embedded MP4 videos on slides. I want to publish this as a video. Apart from it taking a very long time to publish, the embedded videos freeze early in the playback.
3 Replies
Hi Ray,
What's the overall size of your .story file and the sizes of the individual videos? Our team fixed an issue in Storyline 360 where it could take a while to publish and eventually crash, but that fix was released a number of updates ago. We're now on Storyline 360, build 3.29.19305.0.
It would help if we could take a look at your file and attempt publishing it ourselves too. Can you share it with us here in E-Learning Heroes or send along to our Support Team? Either way, we'll delete it when done testing.
I have the same issue on the latest Storyline - the exported version video freezes up throughout the play, although the elements appear fine. I have tried to publish using various quality settings but to no avail.
Hi Sarunas,
Thanks for getting a case started with our support team as well! I see my teammate, Chester, has reviewed your logs and is working with some additional teammates to get to the bottom of it.
Be on the lookout for a reply soon!
