StoryLine - Pictures / Images not showing

Mar 26, 2013

I am having problems with images not showing up in the published version. Images are all there in the .Story file and they are all visible in the preview mode.

Once published however as either an LMS or as a Webpage, random images either do not appear or only partially appear. Every time I publish it is not the same set of images either. I can publish the project 6 different times and each time it will be different images that either don't show up at all or only partially show up.

The images that have disappeared include a combination of: imported with powerpoint slides, copy/pasted directly into StoryLine, StoryLine characters, StoryLine insert picture from file.

What I have tried:

I have uninstalled/re-installed.

Worked strictly off the network.

Exited all other programs.

Changed the image quality.

33 Replies
Lauren Connelly

Hello Stacy!

I don't see Michelle submitted a case, so I'm not confident what the solution was for them. We're happy to help figure out what is causing this issue for you!

Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.

If this doesn't do the trick, then we'll need our Support Engineers to step in. You can connect with our Support Engineers by submitting a support case.

Becca Levan

Hello Paul,

Sorry to hear you're having issues with disappearing images and audio. I'm happy to work with you on this!

If you're following these best practices already, I'd recommend sharing your file with one of our support engineers here so they can dig into this with you as the next step!