Storyline running extremely slow

Jun 29, 2023

The suggested content in response to this topic is all very old so I figured I'd start a new discussion thread. Articulate Storyline is running extremely slowly; I timed it today and just saving a project took over 6 minutes to complete. I've also experienced slowdowns when changing layouts/designs or publishing.

I am running Storyline 360 Version 3.77.30587.00 from June of 2023. I am running Parallels Access version 7.05 on a 16 GB Apple M1 Pro.

Storyline 360 is the only software I'm having issues with. We had our IT folks take a look at the setup and they thought it might be an issue with memory in Parallels so we installed Storyline 360 on a Windows PC running Windows 10 Pro on a 32 GB Dell with a i9 processor. We experienced the same issues with performance on the PC.

I didn't experience these slowdowns when we first purchased the software in the fall so I'm wondering/worried if this is related to updates.

Is anyone else experiencing this?

5 Replies

John Morgan
Staff

10 months ago06/30/23 at 8:35 pm (UTC)

Hi Jeremy,

Great question! I understand that you are having issues with Storyline running slowly. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can better understand what you are experiencing.

Have you seen the issue with only the latest update or previous ones as well?
Is this happening with more than one file or is this the only one?
Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

Thanks for reaching out and I look forward to your response!

10 months ago06/30/23 at 8:45 pm (UTC)

Thanks for getting back to me,

I've only noticed it over the last 3-4 weeks. I updated to newest version
within the last week.

It is happening on every project I'm working with and on new projects as
well

I am using a local drive not a shared drive.

I have also tried uninstalling and reinstalling Storyline and have noticed
no improvement.

Jeremy Lippart

Education Content Specialist
Phone: (512) 363-7300
Email: jlippart@foreflight.com
www.foreflight.com

10 months ago06/30/23 at 9:06 pm (UTC)

Hi Jeremy!

Thanks for sharing the feedback! Sorry to hear you've been affected by slowdowns when authoring in Storyline 360!

I've opened a support case on your behalf so our support engineers can take a closer look into what could be causing this issue! You're in great hands working one on one with them, and someone from our team will be in touch shortly!

Also, it looks like part of your e-mail signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Dan Roddy

1 month ago03/25/24 at 3:27 pm (UTC)

I'm also having issues with Storyline 360 running very slowly, particularly if I happen to be doing anything with the notes pane, whether it is in situ in the main window, or if it is running as a pop up. It is remarkably laggy. This is a particular problem on my current project because I am using neural voices to provide VO, so a lot of editing in the notes section.

1 month ago03/26/24 at 3:32 pm (UTC)

Hi Dan!

Sorry to hear you're experiencing slowdowns when editing Notes from your Storyline course!

Are you finding this behavior happens in all projects, or is it local to one? If you've confirmed that you are working locally, and a repair of your Storyline installation doesn't improve the issue, can you please share a copy of the .story file for review?

Feel free to upload it here in the discussion or privately through a support case.