Storyline Scorm Lesson not working in Blackboard

Hello All,

I have an instructor using Storyline SCORM lessons copied over from a previous course in Blackboard 9.1. The lessons do not open at all now, instead we get an error message:

The error is:
No scormbbpackageinfo row found for content id _486251_1

Anyone know how I should proceed to correct this issues considering we do not have access to the original project files to re-import?? I appreciate your valuable very appreciated help in advance.

23 Replies
Ashley Terwilliger-Pollard

Hi Jennifer,

Do you not have access to the original .story file or the published output folder, or both? I don't know of a specific way to export the contents from Blackboard to start a new course, so you may want to reach out to the Blackboard support folks to see if they have thoughts. 

If you have the original .story file you could republish to ensure all the files are included, and if you have the original published output folder, you could test loading that up into Blackboard or into another site such as SCORM Cloud to test how it behaves. 

Ashley Terwilliger-Pollard

Hi Jennifer,

I'm not sure I'm clear on what you mean about copying from course to course. Each .story file is designed to be published for LMS as a SCORM object, but we don't support having multiple SCOs in one course. I don't know the set up within Blackboard, and haven't seen such an error message - but I'd defer to Blackboard in terms of what the error may mean and ways in which you could conduct a copy of creation of a duplicate version of the course. 

Frank Suraci

I am having the same issue. What is weird is that I have other SCORM modules that work but new ones I have created work but then when a new instance is created the modules long longer work. I am getting the "No scormbbpackageinfo row found for content id...." messages too now. I have the story.html file and the output files.

Ashley Terwilliger-Pollard

Hi Frank,

If you have the original files, did you look at republishing the .story file and then uploading into your LMS? You may also want to look at testing it in SCORM Cloud which is a industry standard for testing SCORM output and you can review the article here on how to upload for testing. 

Elizabeth Miles

We've had issues for years with Articulate files in copied Blackboard courses.  I'm not sure if this is unique to our instance of Bb but, depending on the version of Bb, we've seen only the player.html or presentation.html file copy to the new course, or we've had to manually change permissions on the Articulate folder to grant access to all course users.  (Here's our blog post on this.)  Either of these scenarios typically present as a blank white screen when students attempt to view the module.  Add SCORM to the mix and it doesn't surprise me that you're getting an error.

We use the Content System on Blackboard, and can easily see what files/permissions exist in the copied course.  You should be able to see this if you have access to Course Files, however for Articulate content this is only true if you publish to Web, not LMS.  When the files are published for web and uploaded to Blackboard I can download the package from the original course and upload to the new one, so not having the source file isn't an issue.  I'm not sure where SCORM content lands in Blackboard because I haven't been able to locate it in the Content System.  I know this doesn't help for now, but since the uploaded SCORM package doesn't seem to be downloadable from the original Blackboard course, in the future it might be a good idea to upload as SCORM for the students and also store the published zip file in the Bb Content System/Course Files.  That way you'll have a backup copy that you can use when the course is copied.  

Elizabeth Miles

I use both.  Most of our older files and those created by faculty were built using Studio, but the problem is the same on Blackboard with learning material that I've developed in Storyline.  In fact, all of our SCORM learning material was developed in Storyline.   Thanks for pointing that out, though!  I should have mentioned the story.html file too.  :)

Ashley Terwilliger-Pollard

Hi Judith,

I'm not sure what you mean by copy or duplicate - if you are looking to share the files, you may want to look at sharing the original .story file so that it can be republished. You could also look at sending them the entire zipped output that you published.  

If you're looking to somehow duplicate in Blackboard, I'll defer to the community experts on that. 

Judith Felton

Thanks Ashley. I realise we have those options - but they are time consuming for the other schools.

We have created some 50 individual lessons for each of 8 year levels across a variety of subjects.

It is much cleaner if we can load them all to blackboard master course and allow schools simply to copy what they want, when they need it. So yes - I am looking for community blackboard experts. 


Scott Shimabukuro

I know this is old but can someone help me with this please? I've zipped the file within storyline for scorm, upload it to blackboard, when I launch the file it says opening in a new window, then nothing opens. It is a blank new window. I've tried 1.2 and 2004 nothing works. any suggestions?

Leslie McKerchie

Hi Scott!

Sorry you're bumping into an issue and no worries on popping into a related thread.

Are you able to replicate this behavior when you upload the course to SCORM Cloud or is this limited to your LMS? If you are able to replicate, then we would want to take a look. Sounds like this may be specific to BlackBoard though.

You are certainly welcome to reach out to the users directly via the 'Contact Me' option on the user profile if you do not hear back soon.

Ashley Terwilliger-Pollard

Hi Mari,

Are you seeing the same error message that Jennifer shared at the beginning of this discussion?

What version of Storyline are you using? This discussion is quite a bit older, so it'd help to know if Blackboard Learn is still running into errors using Storyline 3 or Articulate 360.  You can check by going to the "Help" Tab -> "About Articulate Storyline" to see the version and update number. The latest versions are:

Let us know if you're still running into trouble, or seeing a different error message! 

Kari Vara

I am running into the same error using the latest version of Storyline 360 (updated July 2019). Please address this as soon as possible. All of the new students of the college here are supposed to complete this course, and we are unable to create the courses due to this error!

We also have contracted Articulate Support, but since others are seeing the error, posting any further information here would be helpful.