Storyline won't let me publish my file -

Jan 11, 2023

the error reads  - folder is read-only or being used by another process or you don't have proper permissions? 

 

this has not happened before. 

4 Replies
Judy Nollet

The folder name in the message is based on the title of your course. There is something in the title that is interfering with the publishing process. 

I had a similar problem. This has to do with the recent update, which includes no longer putting "- Storyline output" at the end of the folder name for the published course. However, that means that other characters in the title might mess things up. 

  • In my case, the project's title ended in three periods (...). When I removed those, publishing worked just fine.
  • In other cases I saw, the titles had a space at the end. Removing that space fixed the problem.
  • There may be other special characters (possibly "&") that might interfere.

So edit your title and that should fix the problem.

John Morgan

Hi Leah,

I'm sorry you're having a publishing issue! Can you verify if your file is saved on your local drive? Here are a few tips you can try:

  1. Save a copy of the file to your desktop and rename the file. Then try to open it.
  2. Next, open a blank project file, then choose File->Import->Storyline to import the slides. Then try to open it.

If this doesn't fix the issue, please get in touch with our support engineers by opening a support case.

Thanks for reaching out!

 

Judy Nollet

Hi, John, 

FYI: This really sounds like the issue I described above. Here are two other posts about it: 

For reference, here is the error message I saw when I had this problem:

I suggest that this issue and its solution be shared amongst the staff, because it's bound to keep happening. It'll save you time if you have a standard response ready that directly addresses this problem.