Storyline player painfully slow to open

Yes, I have this version...

This has been happening for quite a while now.

Ditto!  

Well, thank goodness this isn't just me!

I spend a lot of time in the player and this is sooooo frustrating, but totally needs to be fixed for my sanity!!

Yep, its terrible. I now put witty comments into the error box, click continue and storyline still works. I live in this thing and feel like a beta tester (how many years in development?). 

Yeah, actually I just posted about this. For me though sometimes it doesn't matter how long I wait, it just won't open at all. Then if I reboot it works again.

Oh no, sorry to hear that this is impacting so many of you.

I have not noticed this behavior personally but based on the response here, I'm going to report this so that we can keep an eye out and track user impact.

If anyone has a specific file that they can easily recreate this issue with or even a screen recording of your experience, that would be helpful.

I dread clicking the Player button and waiting for it to open. I haven't gotten the error message yet though! Does it happen with the Modern player as well?

Here is a link to a video I made of how long it takes to open

https://360.articulate.com/review/content/5c683e85-eae2-469f-b5c9-db3b00f9f34c/review

Wow. Thanks Tricia.

I can understand that it could be a bit painful then. I'll share this in my report. 

I appreciate you taking the time to make that for us :)

My pleasure. AND, it was the first time I've ever used Peek!

It's a fun and easy one, right? I know our team uses it a lot :)

I know! It took longest to install it. Stopping the recording was difficult
though. I couldn't see a recording window/icon to click. So I just recorded
a new one after I learned the keyboard shortcut.

It seems like maybe it started when the Player menu changed to add the Modern Player?

It’s always been slow to load, but I think you’re right - it got painful
with the new player

I was wondering if there has been any progress on a resolution to this/these issues?

Whilst I can deal (barely) with the slowness of the player opening, the second issue I raised here is causing me a lot of grief.

I have just returned from 6 weeks away, and have installed the latest version of Storyline, but I'm still having the same problems with applying a different player. This is something I do all the time and this results in the program freezing and I need to end the process through Task Manager - very frustrating!!

I've attached a video I've just recorded of this happening.

Can someone please confirm that this is being investigated with a view to resolution? 

Thank you!

Hi Dianne,

We are monitoring the report of the player being slow to open, and this conversation is attached so that we can update you when we are able.

Thanks for sharing the video demonstrating what you are experiencing once the player is open and trying to select a different one. 

Curious if the issue happens in any course you are working on or just this particular one? Can you tie the error to a specific player perhaps?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.

Thanks for sharing that recording with us, Dianne, and ouch! Really sorry you're experiencing that.

While I don't have any new information to share in regards to the sluggish load yet, you're in the right place and we'll let you know as much as we can, as soon as we can! The red X typically appears when Storyline is low on resources. Closing any other open applications and working on a local hard drive usually help combat those gruesome Xs.

I opened a support case on your behalf, so our Support Engineers can do a deep-dive on your setup for targeted next steps to try. Thanks again for continuing to reach out, and keep your eyes out for an email from support@articulate.com!

Thanks Leslie - the issue happens with any course, not just the one. It has only been evident since the new modern player was implemented, but is affecting all courses I work on now. I've done a complete uninstall of Storyline 360 and reinstalled - and there is no improvement.

Thanks Katie - I've taken on board what you've mentioned - I've uninstalled the software and done a reinstall, restarted my PC, have no other applications open, and worked with the file on a local drive - nothing improves this situation.

Thanks for letting us know what you've already tried, Dianne. I'm so sorry nothing has helped so far! As Leslie mentioned, our team is looking into reports of the player being slow to open, so we'll certainly share your experience with our team. 

I'm a Captivate user and just recently begun using Storyline. The player is really slow to start. Painfully. Has there been any progress resolving this?

Hi there, Sara. We don't have a release that addresses this behavior yet. I will check in with my team about it and let you know if I have any new information to share!

Hi again, Sara! As we're working on performance improvements, could we get a copy of a file where you're seeing the painfully slow loading of the Player Properties window? If it's happening in all of your files, just one will be fine for us to use for testing. You can share it with me privately by uploading it here. We'll delete it when we're done troubleshooting.

Two years later, what is the current status of this problem?  Most of the time when I go into the Player menu it crashes my entire Windows 10 virtualization with Oracle Dropbox.  I don't remember this happening with SL2.  Using the latest version of SL3.

Edit: The worst is when you try to add attachments to the Resource section.  The Windows File Explorer becomes painfully slow, it can hardly capture clicks or keyboard cursor commands to move around.  I can also confirm that the problem occurs with a brand new project, so the issue is not the project itself that I'm working on.