Forum Discussion

Community Member

9 months ago

Stroryline get's stuck and have to force close. Support suggestions did not seem to help

It seems like Storyline was working great for awhile. I am doing some branching scenarios and have a pick your avatar slide and then populates the rest. Since I was having issues, I thought I would try to create a master slide to minimize accidental mistakes. I am having the same issue as I was before. I may be crazy, but it seems all of my issues seem to come up whenever I am changing or adding states to Sylvie character. When I did it the regular way Sylvie had some issue (not showing up sometimes, some freezing and other odd behavior) and now with master slides, it seems to get stuck and freeze when messing with her.

I have redone this project multiple times trying to fix glitches and now wondering if it is the software or a Sylvie "gremlin".

Would really appreciate some help. I am attaching a screenshot, the templates that both had issues and also a video of it freezing.

Thanks in advance.

articulate_support_case_video_example.mp481.4 MB

Choose_Your_Avatar_testing_to_fiz_appearance_issues.story51.8 MB

new_save_Choose_Your_Avatar_testing_to_fiz_appearance_issues.story52.2 MB

storyline 360

5 Replies

RobertLeBlanc
Community Member
9 months ago
Why is this greyed out?
- JudyNollet
  Super Hero
  9 months ago
  Something must have triggered the filters to automatically report your post as spam. Perhaps it was the multiple attachments. (Those have been an issue recently in spam posts.) Or maybe because Storyline is misspelled in the title. (Alternate spellings are sometimes used by spammers.)
  
  Anyway, the Articulate folks have already reviewed and released this one. It's not greyed out any more.
  
  I'm not on my machine with Storyline, so I can't check your file.
JudyNollet
Super Hero
9 months ago
I tried your "new_save" file, and I didn't have any issues adding states to the Sylvie character.

You can submit a case directly to the Articulate staff here: https://access.articulate.com/support/contact
RobertLeBlanc
Community Member
9 months ago
Judy,

Thank you for the reply. Once I force close and re-open, I am able to add a state or two to each character (there are 6), but after a number of these it bogs down and freezes. Sylvie is the 6th character in the list, so may be why she is the one that always freezes. I did submit the case to articulate support and the sent me the instructions for a clean install, did as much as I could with the directions, but as I am on Business computer, could not make the UAC adjustment as suggested, but did everything else and same result. :(
- JoseTansengco
  Staff
  9 months ago
  Hi Robert,
  
  Sorry to hear that you're still experiencing the issue after performing the troubleshooting steps shared in the support ticket. I let the support agent handling your case know that the issue is still open so he can continue troubleshooting the behavior with you. I included a note that you're working out of a company-issued computer in case this information helps shed more light on what's happening. Please keep an eye out for a message from Cleo in your inbox!

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get's stuck and have to force close. Support suggestions did not seem to help","id":"message:984481","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:1359234"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:984481"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:984481"},"body":"

I have redone this project multiple times trying to fix glitches and now wondering if it is the software or a Sylvie \"gremlin\".

Would really appreciate some help. I am attaching a screenshot, the templates that both had issues and also a video of it freezing.

Thanks in advance.

","body@stringLength":"1063","rawBody":"

I have redone this project multiple times trying to fix glitches and now wondering if it is the software or a Sylvie \"gremlin\".

Would really appreciate some help. I am attaching a screenshot, the templates that both had issues and also a video of it freezing.

Thanks in advance.

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close. Support suggestions did not seem to help","moderationData":{"__ref":"ModerationData:moderation_data:984482"},"body":"

Why is this greyed out?

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Something must have triggered the filters to automatically report your post as spam. Perhaps it was the multiple attachments. (Those have been an issue recently in spam posts.) Or maybe because Storyline is misspelled in the title. (Alternate spellings are sometimes used by spammers.)

Anyway, the Articulate folks have already reviewed and released this one. It's not greyed out any more.

I'm not on my machine with Storyline, so I can't check your file.

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I tried your \"new_save\" file, and I didn't have any issues adding states to the Sylvie character.

You can submit a case directly to the Articulate staff here: https://access.articulate.com/support/contact

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Judy,

Thank you for the reply. Once I force close and re-open, I am able to add a state or two to each character (there are 6), but after a number of these it bogs down and freezes. Sylvie is the 6th character in the list, so may be why she is the one that always freezes. I did submit the case to articulate support and the sent me the instructions for a clean install, did as much as I could with the directions, but as I am on Business computer, could not make the UAC adjustment as suggested, but did everything else and same result. :(

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Hi Robert,

Sorry to hear that you're still experiencing the issue after performing the troubleshooting steps shared in the support ticket. I let the support agent handling your case know that the issue is still open so he can continue troubleshooting the behavior with you. I included a note that you're working out of a company-issued computer in case this information helps shed more light on what's happening. Please keep an eye out for a message from Cleo in your inbox!

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Forum Discussion

Stroryline get's stuck and have to force close. Support suggestions did not seem to help

5 Replies

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