The quiz submit button is not working for multiple select questions when you have an incorrect answer but it does work if you have a correct answer. I've tried recreating it, copying from slides that are working properly, rebooting, and recreating the course, and nothing has worked. Any help will be greatly appreciated!
Thank you, Walt. Unfortunately I can't do that due to confidentiality. I submitted a ticket with Articulate late Thursday, I believe, and still haven't heard from them. :(
Was there a resolution for this issue--I can report the same thing. Used a 360 template for the multiple choice question slides. The submit button works for correct answers, not incorrect ones.
They tried to help me but their solutions didn't work. I ended up rebuilding the template from scratch and it is now working correctly. I'm pretty sure it is/was a bug after the last update--hopefully it will be fixed in the next update.
I'm sorry to hear you reached this roadblock, too. I'm happy to take a look!
Quick clarifying questions to help us find a fix:
Which Storyline 360 are you using? Click the Help tab, then About Storyline.
Is this happening with any template or a certain one? I tested Illuminate and Radiance in Update 47, where the Submit button works correctly on my side.
Does the problem appear in the published output, during preview, or both?
I ran into this same issue using the Vitality template. I found a fix. The Submit interaction seemed to not work on one click but it would work after clicking the Submit button a second time. I added the Submit interaction to when the user clicks on the radio button for all wrong answers so that would be the first trigger and then when the user clicks the Submit button it would be the second trigger and it would work like normal.
Thanks for letting us know which template you're using, Brett. I created a small sample file with the 3 built-in multiple-choice questions available.
I do not see an issue with having to click the Submit button twice. I'm curious if you may have removed the Try Again layer?
If there is not a Try Again layer available and there are multiple attempts, it will appear that you have to click Submit more than once when an incorrect answer is given.
For example:
Multiple choice question with 2 attempts:
With Try Again Layer:
1st Incorrect answer = Try Again Layer
2nd Incorrect answer = Incorrect Layer
Without Try Again Layer:
1st Incorrect answer = nothing
2nd Incorrect answer - Incorrect Layer
Take a look at the file attached and let me know if you're experiencing the same behavior with clicking Submit more than once.
11 Replies
If you can attach the .story file here, it will make it easier for someone to look under the hood, and see what is wrong.
Thank you, Walt. Unfortunately I can't do that due to confidentiality. I submitted a ticket with Articulate late Thursday, I believe, and still haven't heard from them. :(
Hello Laura and welcome to E-Learning Heroes 😊
I was unable to track down a support case for you. Did you get a confirmation email with your case number? If not, it may not have submitted properly.
Just in case, I've opened a support case on your behalf and sent along a private upload link for you to share your file.
Was there a resolution for this issue--I can report the same thing. Used a 360 template for the multiple choice question slides. The submit button works for correct answers, not incorrect ones.
They tried to help me but their solutions didn't work. I ended up rebuilding the template from scratch and it is now working correctly. I'm pretty sure it is/was a bug after the last update--hopefully it will be fixed in the next update.
nonetheless, I appreciate you letting me know what you used as a fix in the meantime!! thank you!
You are very welcome! Good luck!
Hi Rebecca,
I'm sorry to hear you reached this roadblock, too. I'm happy to take a look!
Quick clarifying questions to help us find a fix:
I ran into this same issue using the Vitality template. I found a fix. The Submit interaction seemed to not work on one click but it would work after clicking the Submit button a second time. I added the Submit interaction to when the user clicks on the radio button for all wrong answers so that would be the first trigger and then when the user clicks the Submit button it would be the second trigger and it would work like normal.
Brett, that's a heck of a journey to find the work-around. BUT I love it! Thank you for letting us all know.
Thanks for letting us know which template you're using, Brett. I created a small sample file with the 3 built-in multiple-choice questions available.
I do not see an issue with having to click the Submit button twice. I'm curious if you may have removed the Try Again layer?
If there is not a Try Again layer available and there are multiple attempts, it will appear that you have to click Submit more than once when an incorrect answer is given.
For example:
Take a look at the file attached and let me know if you're experiencing the same behavior with clicking Submit more than once.