Hello, quick question. I've been having problems with the preview not showing up once I start building my story. I've hid various objects and have found that the issue is with the text boxes. I have hid them and deleted them and the story previews fine. However, whenever I add a text box (no variables, no triggers just a plain ole text box) my preview is again blank.
I'm sorry to hear that you're experiencing this issue when using text boxes. I'm happy to help troubleshoot, and have a few clarifying questions to start.
With your permission, I'd like to take a look at your file to investigate what's going on! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
3 Replies
Hi Aimee, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue when using text boxes. I'm happy to help troubleshoot, and have a few clarifying questions to start.
With your permission, I'd like to take a look at your file to investigate what's going on! You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi Kelly - I just ended up creating the file again from scratch and then everything worked.
Hi Aimee,
That's great to hear! If you run into any trouble moving forward, please let us know!