Text-to-Speech Problems
Sep 15, 2020
Hello,
I am having intermittent problems with text-to-speech in Articulate Storyline 360.
There are time when I have to go back into a page/slide and correct or adjust audio. Sometimes in the most random fashion, I make the change and then click update/save, when I then go to preview the page/slide or preview the scene and then get back to that page, the audio won't play at all. The audio is there. I can see it. I can even edit it if needed but when I try to play it, I can't hear it.
The only fix to this so far is that I have to create a completely new slide/page. Recreate all of the elements on that slide/page. Then add the audio from text to speech to the new page and sometimes that fixes it on the first try.
Often times though, I have to do this fix more than a few times before it takes. It's really odd and strange.
17 Replies
Hi Mike,
Thanks for providing all of that helpful detail. We'll sort this mystery together!
I tested a mock-up project in the latest build of Storyline 360 Update 43 where the text-to-speech audio played smoothly in Preview and the audio editor.
From your post, it sounds like this happened in multiple projects? If that's right, repairing the app is a good first step:
Let me know if you notice an improvement after!
Hi Katie,
Thank so much for the reply. I am using the most recent update to Storyline 360. It has happened now on multiple projects and it appears to be a very random problem. I will repair the app and then report back on if that helps.
It's so random that I may not know for a while if the app repair helped but I will check back in within a few weeks.
Thanks!
Mike
Good morning, Mike!
That's a good game plan to start — and if you spot any unresponsive audio after the repair, you have access to priority support from our Support Engineers right here.
Keep us posted!
I encountered the same issue. What I ended up doing was hitting enter at the end of the text in the text to speech window. It seems to have worked because I didn't need to re-do any of my slides.
Good morning, Aldwin!
Glad to hear you found a fix, but I'm sorry that this problem found its way to you.
We haven't had success recreating inaudible text-to-speech on our side, but we won't stop there. Which update of Storyline 360 were you using?
If the behavior comes back, please let us know. We're happy to troubleshoot in real-time!
Thanks for that potential fix Aldwin. I will try that the next time it happens. Rebuilding an entire slide can be frustrating.
Hi
I am currently using Storyline360 version 3.4122509.0.
I'll let you know if it happens again.
Hi Aldwin! Thanks for that detail so we could look out for similar reports.
One more thing! It looks like you may have replied by email where your contact info came through to the public forum. Click this link to review the post for editing, if you'd like.
Whoops. Thanks for letting me know.
I'm having this same issue now with one slide. I tried recreating it (it is made from a screen recording, so I copied another slide that worked, then changed the start and end frame in the recording to include the part I wanted), then added audio notes and did text-to-speech and it doesn't play. Never had this happen before. Storyline 360 v3.50.24832.0
Interesting. When I decided to try to repair SL, there was an update waiting for me. I updated and the slide with the old text-to-speech now works fine.
I'm still having this same issue. I've updated my software several times and done the app fix suggested. It is a very random issue. Sometimes I have no trouble and other times it won't stop happening. I am using SL360 v3.49.24347.0
The only work around I have figured out thus far is deleting and rebuilding the entire slide which can be time consuming depending on the level of programming on the slide.
I also had this issue. I tried repairing storyline via the above steps in a comment, tried rebuilding the slides a couple of times, and tried adding a space at the end of the text to speech text, but none of these worked for me.
I finally just opened up the audio file to edit the actual audio, and selected a tiny section of silent audio, and deleted that tiny section. See screenshot attached.
This fixed it for me and now the audio plays.
Same here my issue is also fixed.
Is there any update to this issue? I've tried all of the fixes above to no avail. This is REALLY frustrating!
Hi Margaret, I still encounter this issue far too often. It's very frustrating. I have tried every possible solution mentioned but nothing seems to work. Eventually, I still encounter the problem on a daily basis.
Hello Mike and Margaret,
Sorry to hear that you are still experiencing issues with this feature.
The first thing I'd recommend as a troubleshooting step is to do a repair of your Storyline 360 installation to rule out issues with installation as being the cause of the behavior.
If that doesn't work, please open a case with our support team here to connect with our support engineers. This will allow us to request for logs from you that will help shed some light on what's happening.