12 Replies
Leslie McKerchie

Hi Jaipal,

Thanks for reaching out and letting us know what you are experiencing in your project.

I wish I had the magic wand to get this file for you, but as Matthew indicated, if it is corrupted, there's nothing we can do.

There may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.

Ashley Terwilliger

Hi Jaipal,

In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.

Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team

Ashley Terwilliger

I wanted to let you know the feature I mentioned earlier is now available in Storyline 3, build 3. 3.7.20003.0. You can download the latest update from this page, and this articlewill provide more details on how this enhancement will work. 

I hope that helps, and please let us know if you need anything else! 

david gransell

Had the same problem. Seems to be a software issue. And a major one! New releases of Storyline doesn't support older files 100%. The file was made five months ago with 360. I tore my hair, trying to open 3 different backup versions before reverting to a Storyline version that was released five months ago. 

/David

Leslie McKerchie

Hello David and welcome to E-Learning Heroes. 😊

Thank you for sharing what you've experienced with your project files as well.

I took a look at the support case our team worked on with Julie and it looks like there was a network saving factor to consider that may have been causing the issue.

Be sure you're working on your local hard drive (typically your C: drive) when creating, editing, and publishing Storyline courses. Working on a network drive or a USB drive can cause erratic behavior, such as file corruption or an inability to save changes. See this article for more information and tips. 

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening in the latest version. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.