Can't open the file as it says the file is corrupted or created by an older version

I am not able to open the file that i worked on a few days ago as i got a message saying that "This project is invalid or corrupt and canot be opened. it may have been created in an earlier version of Storyline."

The file is saved on a server and there is no prevous version available.

Is it possible that i upload the file to a portal, so the service team can have a look? Thanks in advance!

6 Replies
Katie Riggio

Welcome, Jun. Sorry you've run into that error!

You can upload your .story file privately to our Support team here. We'll try to open it on our end, and let you know what we find!

For now, here's how to check if there's a working version of the project in your Temp Files:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you see more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story
  4. Double-click the file to open it in Storyline. 

Pro-tip: We recommend saving directly to the C: drive from Storyline, and then backing the file up to a network or shared drive to prevent similar snags. The handy tips outlined here can also help reduce the risk of corruption!

Ashley Terwilliger

Hi Jun,

A note for you here - Storyline 3, build 3. 3.7.20003.0 is available now for you to download and update. This update includes some help surrounding files which may have been corrupted.  If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. For more details check out this article, and you can follow the link here to download and update to the latest build of Storyline 3. 

Himanshu S

Hi everyone,

I'm facing the same issue when I try to open an articulate file I'm getting this message"Can't open the file as it says the file is corrupted or created by an older version" then I tried Opening this folder in Windows Explorer: %appdata%\Articulate\Storyline and scanned the contents but I couldn't find a single file. Then I thought of recreating whatever I have done earlier but I'm getting the same message. I am able to open some other files which I have worked but if I make a change in any of the articulate files or even I'm just opening without making any changes and saving the file and closing it if I again open the file same message coming. Looks like I cant work with articulate storyline anymore I cant figure out what the issue is please anyone help. 

Vincent Scoma

Hi Himanshu,

I am sorry to hear that you are running into that error message! 

What may help is to review a few environmental factors that could be causing this. As an example, storing files on your local hard drive (C: Drive) can help reduce corruption from taking place. Working on a network drive or an external USB drive can cause erratic behavior to occur.

We have a great resource that provides more guidance to help reduce the risk of file corruption here: 

If the steps in the article are being followed, I would like our Support Engineers to help take a closer look! You are always more than welcome to connect with our team here

Please keep us posted and let us know if you have any questions! 

Oliver Eisele

Hi there,
I have the same problem - a file i worked on a few months ago needs to be published in a different way - but now i can't open it!
It is a pretty big file on which we worked for many weeks - it's not possible to rebuild it soon...

In our Backup is in the meanwhile the same curropt file safed...

Is there a chance to open it again?

Leslie McKerchie

Hi Oliver,

Thanks for contacting us and sharing what you are experiencing with your project file. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.