I updated Storyline due to the latest release. I then attempted to open a file I had been working on just previous to this release and now I receive the error message - "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
Please let me know if there is a fix here, I'm under a time constraint and don't need this headache with this course.
We're happy to help! I've opened a case on your behalf with our Support Engineers. They'll take a look at your file and see if there is something specific causing the issue. We'll continue the conversation in your support case.
Hello. This thread is super old so I'm trying to figure out what the fix currently is. I have a file that gives me this delightful error, "The project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of storyline." I'm sure that is the case but Storyline is constantly getting updates. Why would a file be corrupt from updates? Someone please help. This is a 4 module project and it make money for my company. The first two there were no issue. The third module and I get the same message. I download the file from one drive and place it on my desktop. Normally I open it, but I got this message. I tried opening a new project and then opening the project. I get the same message every time. Can someone please help?
I keep getting the same error message ('This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.') after uploading to our shared drive.
The file had been fine while I was working on it. When I try to reopen from shared drive, I also get the error message. But after uploading again, sometimes twice, it opens without any problems.
Thanks. I'll give that a shot. What's odd is that my coworker has no issues downloading the same file and opening it, and I do. We have the same version of articulate. Worse case he can open it up, but it does not make any sense. Truly an annoying bug if there ever was one.
I'm sorry you are having an issue with a corrupted file! I see you've opened a support case and are working with Carlo. It also looks like he found the source of the issue! Please check your email for our latest support emails. If you have any questions about the case, please respond within the case via email.
I'm sorry you are going through this! File corruption is so frustrating! Just so I'm understanding, are you working from your shared drive after you create the course and upload it? Working from a shared drive is one of the most common reasons users see file corruption. To avoid this issue always work on your files from your local hard drive.
Nope. Like most companies, we store all of our files on a shared drive in the cloud. We download the files to our desktop when we work on them. What makes this case unique is that my coworker can download and work on the file, and I cannot. We both keep our Articulate up to date, but apparently one slide is corrupt for whatever reason. Supposedly, the issue is because my version is more up-to-date than his version is but I don't see how that's possible since we both download Articulate's updates as they come. Maybe he hasn't though. Either way, I wouldn't expect updates to create corruption but in this case it did.
Then why aren't you all fixing this?! It's causing a headache and it's a nightmare for people. Where is the fix?? How can a company just say sorry without implementing a fix??
Hello I have the same issue with one of the files created earlier this year. I cant open it or any copies of it as well as upload it to a new project. any other ideas ho i can fix it? There was a number of SL blocks created at the same time but i have an issues with just one of them
I'm facing the same problem. The course was developed by another person on his personal computer. He doesn't work with us anymore. And my task is to edit the course, but I can't open the file - he writes that it is damaged. And when importing slides, an error also comes out. What to do?
There isn't a way to restore a file that's corrupted, but there may still be some content that can be recovered from the project file. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look? We'll delete it when we're done troubleshooting!
You can check out this article which explains common causes of file corruption as well as how to avoid them to safeguard your files moving forward.
137 Replies
Hi Somi!
We're happy to help! I've opened a case on your behalf with our Support Engineers. They'll take a look at your file and see if there is something specific causing the issue. We'll continue the conversation in your support case.
Hello. This thread is super old so I'm trying to figure out what the fix currently is. I have a file that gives me this delightful error, "The project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of storyline." I'm sure that is the case but Storyline is constantly getting updates. Why would a file be corrupt from updates? Someone please help. This is a 4 module project and it make money for my company. The first two there were no issue. The third module and I get the same message. I download the file from one drive and place it on my desktop. Normally I open it, but I got this message. I tried opening a new project and then opening the project. I get the same message every time. Can someone please help?
you can test your .story file with 7-zip
https://www.7-zip.org/download.html
install 7-zip and mouse right-click on the .story file => Test archive
if you get an error message like
your file is damaged and I hope you have a backup
sometimes the .story can be recovered with winrar
if this not helped you should open a support case
I keep getting the same error message ('This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.') after uploading to our shared drive.
The file had been fine while I was working on it. When I try to reopen from shared drive, I also get the error message. But after uploading again, sometimes twice, it opens without any problems.
I updated Articulate a couple of weeks ago.
Any help/advice would be much appreciated.
Gayle
Thanks. I'll give that a shot. What's odd is that my coworker has no issues downloading the same file and opening it, and I do. We have the same version of articulate. Worse case he can open it up, but it does not make any sense. Truly an annoying bug if there ever was one.
Hi Benjamin,
I'm sorry you are having an issue with a corrupted file! I see you've opened a support case and are working with Carlo. It also looks like he found the source of the issue! Please check your email for our latest support emails. If you have any questions about the case, please respond within the case via email.
Thanks for reaching out!
Hi RCPsych eLearning,
I'm sorry you are going through this! File corruption is so frustrating! Just so I'm understanding, are you working from your shared drive after you create the course and upload it? Working from a shared drive is one of the most common reasons users see file corruption. To avoid this issue always work on your files from your local hard drive.
Thanks for reaching out!
Nope. Like most companies, we store all of our files on a shared drive in the cloud. We download the files to our desktop when we work on them. What makes this case unique is that my coworker can download and work on the file, and I cannot. We both keep our Articulate up to date, but apparently one slide is corrupt for whatever reason. Supposedly, the issue is because my version is more up-to-date than his version is but I don't see how that's possible since we both download Articulate's updates as they come. Maybe he hasn't though. Either way, I wouldn't expect updates to create corruption but in this case it did.
Then why aren't you all fixing this?! It's causing a headache and it's a nightmare for people. Where is the fix?? How can a company just say sorry without implementing a fix??
Benjamin, I am looking for an answer as well, as I received that same message today. All of my hard work that was saved, and now I can't get to it.
Hello
I have the same issue with one of the files created earlier this year. I cant open it or any copies of it as well as upload it to a new project. any other ideas ho i can fix it? There was a number of SL blocks created at the same time but i have an issues with just one of them
you can check the .story file with 7z or another zip program -> open archiv
if it look like this, your data are lost (you need an older/newer backup)
if you see 4 folder and 1 file you can repair the file possibly with winrar
Hello Jürgen
Thank you for your reply. What if i dont have access and cant install 7zip or WinRar?
rename the .story to .zip and open it with windows
but you should never do this with zip files from unknown sources!
I'm facing the same problem. The course was developed by another person on his personal computer. He doesn't work with us anymore. And my task is to edit the course, but I can't open the file - he writes that it is damaged. And when importing slides, an error also comes out. What to do?
Hi Nikita,
I'm really sorry to hear about your project file.
There isn't a way to restore a file that's corrupted, but there may still be some content that can be recovered from the project file. Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look? We'll delete it when we're done troubleshooting!
You can check out this article which explains common causes of file corruption as well as how to avoid them to safeguard your files moving forward.