When I copy paste slides from one storyline to another, all the pictures are missing. Though the image is missing, I can see the rectangle frame for each pic. I tried both source formatting and destination formatting option.
Should I manually replace and time every image now? Or is there an easy work around?
I had the same problems. The quickest way to solve this without deleting and re-inserting all your characters is if you highlight the character through timeline and through design you re-select the character you used before. This way you don't have to re-position, re-size and re-time the characters.
If you'd like, we'd be happy to take a closer look at what's going on. Please submit a case, including your .story file, using the link below so our support team can assist you further:
We've had quite a few issues with copying and pasting from one SL file into another (missing images/triggers disappearing etc) the best way around this that we've found so far is to use the 'import' feature instead of copy and paste. This appears to be far more stable.
Thanks Harri, not quite as handy as copy and pasting elements from one project slide to another (which I can do from Powerpoint to SL well enough) but a nice workaround. Perhaps a suggestion future version fix?
we had the same problem. I found the solution in my case: the story file name contained special characters (letters from hungarian alphabet) I've renamed the storyfiled, problem solved.
This thread is quite old. Did you confirm to also be working on local project files (not a network or shared drive)? I generally also don't recommend copying and pasting slides between projects but instead using the import process.
Thank you Leslie and Ashley for responding. Yes, I had read through the above before posting. I guess I'm asking again because this thread is old and I have just experienced this problem for the first time. Importing an entire project is difficult when you just want one slide out of a file. I was hoping that maybe the issue itself had been fixed by now.
Wow Leslie, that is so helpful! Thank you so much for recording a video to help answer my question. I really appreciate it, and will follow the import process for single slides as you suggest moving forward. Thanks again!!
I had the same issue. I copied an entire scene from one project to another. You can see from the smaller red rectangle on the left that it has an image in the preview thumbs but doesn't copy across the full size image. This is the same for all copied and pasted slides.
Hey Jamie and welcome to E-Learning Heroes :) Did you check out the above solutions regarding importing the content vs copy/paste? That's typically what we recommend.
My point more was that your recommend way is a bit long winded compared to the more rapid CTL-C then CTL-V. The fact that it brings across the thumbnails for preview but not the actual image seems like the dev team has only done half a job. Generally when you right click on images, the options that are not available are greyed out. Copy and paste are not greyed out yet they don't work. If they don't work then shouldn't they be greyed also?
The issue you're seeing with the image missing is often one we've seen related to file corruption, and that's why we're not often recommending the copy/paste option between files and instead using the import method as you can choose single slide or multiple slides. The copy paste within the same file (so from one slide to another or creating a duplicate on that slide) should work, which is why you're still seeing the options available to you.
Thanks for the reply, I can see what you mean with regards to the copy and paste functions not being greyed out.
The large image not showing due to file corruption however, I don't get. This happens with all images and I don't think every single image I've worked with has been corrupt, unless it is Storyline that is doing the corrupting?
It is able to bring across the thumbnail so I don't understand in what way the file could be corrupt?
I'm just trying to understand why If it can locate the thumbnail, why can it not locate the original image it created the thumb from?
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Is it possible that the image is hidden behind some other items on the slide, i.e., it just needs to be re-ordered back to the front?
Nopps.. Its not seen in preview / publish.
But in editting mode, I can see it's rectangular frame.
Do any of the other storyline users face a similar problem?
Hi Poornima,
I had the same problems. The quickest way to solve this without deleting and re-inserting all your characters is if you highlight the character through timeline and through design you re-select the character you used before. This way you don't have to re-position, re-size and re-time the characters.
Hope this helps.
Hi Poornima, I am experiencing the exact same problem, did you ever find a soliution?
Thanks!
Hi Emily,
If you'd like, we'd be happy to take a closer look at what's going on. Please submit a case, including your .story file, using the link below so our support team can assist you further:
http://www.articulate.com/support/contact/submit.php
Thanks!
Has this issue every been resolved? I'm having the same problem.
Hi Guys,
We've had quite a few issues with copying and pasting from one SL file into another (missing images/triggers disappearing etc) the best way around this that we've found so far is to use the 'import' feature instead of copy and paste. This appears to be far more stable.
Hope this helps.
Harri
Hi Melanie,
Harri is so right on this! (Thanks, Harri!)
If you haven't already tried it, please make sure you're importing slides into new projects, rather than copying and pasting the content.
Here's how:
Importing from Another Storyline Project
Thanks!
Thanks Harri, not quite as handy as copy and pasting elements from one project slide to another (which I can do from Powerpoint to SL well enough) but a nice workaround. Perhaps a suggestion future version fix?
Hi Tim! We take those suggestions in the form of feature requests, and you can always submit those here. Thanks so much and have a great day!
hello there,
we had the same problem. I found the solution in my case: the story file name contained special characters (letters from hungarian alphabet) I've renamed the storyfiled, problem solved.
I hope it helps,
Mariann
Thanks Mariann for sharing that solution here - and just for anyone else who comes cross the thread I wanted to point to this article which references not using special characters, accented characters, or symbols in your file name or path.
I'm having this same problem. Is there a newer fix to this problem not listed above? My file names do not have special characters.
Hi Laurel!
Did you check out the information above regarding importing the content vs copy/paste? That's typically what we would advise.
Hi Laurel,
This thread is quite old. Did you confirm to also be working on local project files (not a network or shared drive)? I generally also don't recommend copying and pasting slides between projects but instead using the import process.
Thank you Leslie and Ashley for responding. Yes, I had read through the above before posting. I guess I'm asking again because this thread is old and I have just experienced this problem for the first time. Importing an entire project is difficult when you just want one slide out of a file. I was hoping that maybe the issue itself had been fixed by now.
Hi Laurel! You don't have to import the entire file :) I recorded a quick video here to assist you in selecting the single slide that you may want.
Wow Leslie, that is so helpful! Thank you so much for recording a video to help answer my question. I really appreciate it, and will follow the import process for single slides as you suggest moving forward. Thanks again!!
Glad to be able to assist :)
Hi all,
I had the same issue. I copied an entire scene from one project to another. You can see from the smaller red rectangle on the left that it has an image in the preview thumbs but doesn't copy across the full size image. This is the same for all copied and pasted slides.
Hey Jamie and welcome to E-Learning Heroes :) Did you check out the above solutions regarding importing the content vs copy/paste? That's typically what we recommend.
Hey there, yes I did.
My point more was that your recommend way is a bit long winded compared to the more rapid CTL-C then CTL-V. The fact that it brings across the thumbnails for preview but not the actual image seems like the dev team has only done half a job. Generally when you right click on images, the options that are not available are greyed out. Copy and paste are not greyed out yet they don't work. If they don't work then shouldn't they be greyed also?
Hi Jamie,
The issue you're seeing with the image missing is often one we've seen related to file corruption, and that's why we're not often recommending the copy/paste option between files and instead using the import method as you can choose single slide or multiple slides. The copy paste within the same file (so from one slide to another or creating a duplicate on that slide) should work, which is why you're still seeing the options available to you.
Thanks for the reply, I can see what you mean with regards to the copy and paste functions not being greyed out.
The large image not showing due to file corruption however, I don't get. This happens with all images and I don't think every single image I've worked with has been corrupt, unless it is Storyline that is doing the corrupting?
It is able to bring across the thumbnail so I don't understand in what way the file could be corrupt?
I'm just trying to understand why If it can locate the thumbnail, why can it not locate the original image it created the thumb from?