Storyline has been behaving really erratically for me the last week, and now I've run into something that isn't resolved by uninstalling/reinstalling.
When I try to insert text-to-speech narration, I get a message that says "Unable to connect. Check your internet connection and try again." My internet connection is fine. So I uninstalled/reinstalled. The problem remains.
Oh, good. Thank you! (Not good that we're all having this issue, but good that it's a known global problem which means they're probably already working on it.)
You're not alone. I having the same issue. It worked fine this morning, but now I get the error message. Strange other members in my office are not getting the message (unless they are not telling me).
So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.
I'll be sure to update this discussion when this outage is resolved.
Having the issue too with Text to Speech......cannot even open up existing ones.
I already reinstalled the software and still no resolution. Glad I found this thread because I was thinking I had issues with OneDrive. Been a nightmare crashing the last few days. I lost two hours worth of work on Friday.
Yes, I just came here to say I'm having the same problems. Rebooted machine, rebooted wifi, uninstalled/reinstalled.... of course, if it's them and not me, that makes sense. Does anyone know of a sure-fire way to get contacted as soon as this is fixed?
I'm having the same problem - my internet connection is fine, but I'm getting that error: Unable to connect. Check your internet connection and try again.
As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.
Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.
You received an alert from this ELH post because you posted a message here one year ago. You can click on the Subscribed button at the top of the page to unsubscribe from this thread.
Thank you Kelly. No error message, the text-to-speech option disappeared from the menu as an option.. I did a clean re-install and that seems to be working now. However, after the clean install I did receive an error message saying "nullable..." and I could not save the file. It appears that some master slides have become corrupted (all very odd) as they were fine before the latest version install. I had to do a laborious and intensive fix to delete all the corrupted slides as the project was too long to rebuild from scratch.
I'm glad to hear that the clean re-install fixed the text-to-speech issue. I understand file corruption can be extremely frustrating and I'm sorry you had to redo those slides. If you run into this issue again, please let us know and we'll be happy to investigate further.
In the meantime, here's a resource that you may find helpful:
I am having the same issue. When I click on the option for Audio<Text-to-Speech I get this error below. I am on a work computer. Is it possible this is a firewall issue?
I'm sorry you've hit this snag with Text-to-speech; I'm happy to help! I appreciate you sharing the screenshot.
Please get in touch with your IT team to ensure the domains listed here are accessible on port 443. This process should resolve the issue you're experiencing.
If you see something different and repairing your Storyline installation doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!
25 Replies
Having the same issue as well (not this week, today only)
I'm also unable to publish to review... (same error message for both)
It's global apparently. I also just submitted a ticket for this very thing. My guess: their own servers that house the voices is down.
Oh, good. Thank you! (Not good that we're all having this issue, but good that it's a known global problem which means they're probably already working on it.)
You're not alone. I having the same issue. It worked fine this morning, but now I get the error message. Strange other members in my office are not getting the message (unless they are not telling me).
Hello everyone!
So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.
I'll be sure to update this discussion when this outage is resolved.
You can also subscribe to updates at https://www.articulatestatus.com/
Having the issue too with Text to Speech......cannot even open up existing ones.
I already reinstalled the software and still no resolution. Glad I found this thread because I was thinking I had issues with OneDrive. Been a nightmare crashing the last few days. I lost two hours worth of work on Friday.
Yes, I just came here to say I'm having the same problems. Rebooted machine, rebooted wifi, uninstalled/reinstalled.... of course, if it's them and not me, that makes sense. Does anyone know of a sure-fire way to get contacted as soon as this is fixed?
Having the same problem.
I am jumping on board as I am having the same issues using text to speech. I am hoping it will be resolved soon!
Jumping on the bandwagon...I am having the same problem. I hope it gets resolved soon, too, as I have a deadline to meet.
I'm having the same problem - my internet connection is fine, but I'm getting that error: Unable to connect. Check your internet connection and try again.
Same issue at my company on multiple machines and connections. Can you please advise when resolved, thanks!
Issue is associated with Amazon Web Services (AWS) currently not available.
https://www.usatoday.com/story/tech/2021/12/07/amazon-web-services-outage-impacts-google-fidelity-capital-one/6419782001/
Text to Speech feature is provided by Amazon Polly:
https://aws.amazon.com/polly/?p=ft&c=ml&z=3
Hi everyone!
As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.
Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.
This is happening now!
Hi there, Mike. I'm so sorry about the snag!
We're hard at work on a fix for this as we speak. I'll circle back here to let you know as soon as we're back up and running!
For up-to-the-minute updates, please subscribe to our Articulate Status Page: https://www.articulatestatus.com/
Hi all!
This issue has been resolved and we are back up and running! Please let us know if you run into similar issues.
It just started happening for me. I am unable to connect to text-to-speech. It was fine until an hour or two ago. Thank you!
Hi Ange,
I'm so sorry the hear that you've hit this snag! I'm happy to help troubleshoot and have a few clarifying questions.
I hope this helps! If you need further assistance, please let us know here or privately in a support case!
I’m not sure why I received this message Sent from my iPhone
Hi Liz,
You received an alert from this ELH post because you posted a message here one year ago. You can click on the Subscribed button at the top of the page to unsubscribe from this thread.
Let me know if you need anything else!
Thank you Kelly. No error message, the text-to-speech option disappeared from the menu as an option.. I did a clean re-install and that seems to be working now. However, after the clean install I did receive an error message saying "nullable..." and I could not save the file. It appears that some master slides have become corrupted (all very odd) as they were fine before the latest version install. I had to do a laborious and intensive fix to delete all the corrupted slides as the project was too long to rebuild from scratch.
Hi Ange,
Thank you so much for the update!
I'm glad to hear that the clean re-install fixed the text-to-speech issue. I understand file corruption can be extremely frustrating and I'm sorry you had to redo those slides. If you run into this issue again, please let us know and we'll be happy to investigate further.
In the meantime, here's a resource that you may find helpful:
I am having the same issue. When I click on the option for Audio<Text-to-Speech I get this error below. I am on a work computer. Is it possible this is a firewall issue?
Hi Lisa!
I'm sorry you've hit this snag with Text-to-speech; I'm happy to help! I appreciate you sharing the screenshot.
Please get in touch with your IT team to ensure the domains listed here are accessible on port 443. This process should resolve the issue you're experiencing.
If you see something different and repairing your Storyline installation doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!