Unable to publish a video

Sep 20, 2022

Hello.  For some reason, I'm unable to publish a video (mp4 file) which I've inserted into one slide. It plays  fine when I go to edit it but when I Preview the project prior to publishing it only displays a blank white screen. I've even tried Publishing and it still displays a blank screen when I review the project. Any insight on this will be helpful. 

1 Reply
Luciana Piazza

Hello Davon!

I'm sorry to hear that you are having difficulty publishing your video. I see you have opened a support case and you are working with my colleague Georvy. You are in great hands!

We'll continue the conversation over in the support case. 

Hope you have a great day and happy developing!✨