Video cannot be encoded error in Storyline 360

Mar 30, 2021

Hi! I am trying to edit videos I downloaded from the Content Library in Storyline 360, but keep getting the error message "the video cannot be encoded." I have uninstalled Storyline 360 and reinstalled it, but I'm still having a problem. 

Suggestions on next steps greatly appreciated!

Chris

7 Replies
Becca Levan

Sorry to hear you're coming across this error message, Sylvia!

If you're already working on your project locally, I'd recommend trying a repair of Storyline 360 first. If you still see the error after a repair, reach out to one of our support engineers to dig a little deeper into why those videos aren't encoding. We'll be in touch soon after we hear from you!