Hi! I am trying to edit videos I downloaded from the Content Library in Storyline 360, but keep getting the error message "the video cannot be encoded." I have uninstalled Storyline 360 and reinstalled it, but I'm still having a problem.
We're happy to help find what is causing the "video cannot be encoded error." I see that you've reached out to our Support Engineers, and my teammate, Cleo, has stepped in to help! We'll continue the conversation in your support case to have all the information in one spot.
Hello All, I seem to have the same issue. Whatever I do in the "Edit Video" option, I receive the error "the video could not be encoded". This applies to Content Library Videos as well as individual videos I upload. Any help would be greatly appreciated.
I spotted your support case, Sylvia, and I see my teammate Jose requested your file so he can dig in deeper. Be sure to keep at this with Jose so he can help get to the bottom of this!
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Hi Christine!
We're happy to help find what is causing the "video cannot be encoded error." I see that you've reached out to our Support Engineers, and my teammate, Cleo, has stepped in to help! We'll continue the conversation in your support case to have all the information in one spot.
Hello All,
I seem to have the same issue. Whatever I do in the "Edit Video" option, I receive the error "the video could not be encoded". This applies to Content Library Videos as well as individual videos I upload. Any help would be greatly appreciated.
Thank you,
Sorry to hear you're coming across this error message, Sylvia!
If you're already working on your project locally, I'd recommend trying a repair of Storyline 360 first. If you still see the error after a repair, reach out to one of our support engineers to dig a little deeper into why those videos aren't encoding. We'll be in touch soon after we hear from you!
thank you! I will reach out to the support team as there is still an issue after re-installing
I spotted your support case, Sylvia, and I see my teammate Jose requested your file so he can dig in deeper. Be sure to keep at this with Jose so he can help get to the bottom of this!