Video compression - Cannot turn it off

Mar 17, 2023

My video is MP4 processed in Camtasia. Settings are show below. These images are virtual world photos. The final video takes up very little space. But when I put it into Storyline, the option to change compression from Automatic is grayed out. All forum references I could find are very old, and they all say the same thing: this is the correct profile. The compression makes my video look like hot garbage. The other videos I put threw here are fine. Please advise.

4 Replies

Kelly Auner
Staff

9 days ago03/21/23 at 5:17 pm (UTC)

Hi Virginia, and welcome to the E-Learning Heroes community!

I'm sorry to hear that you're experiencing this issue, but I'm happy to help troubleshoot.

You can turn off compression altogether for MP4 videos created with baseline, main, or high profiles. (All other videos will be compressed automatically.)
- If the Compression property is grayed out, it means your video was created with a different profile or it has been edited with Storyline's built-in video editor.
Have you tried removing the video, importing your slides into a new Storyline file, and then adding the video again?

If you're comfortable sharing your file with us, we'd be happy to test it out to investigate further. You can share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.

Virginia Dickenson
Author

9 days ago03/21/23 at 6:39 pm (UTC)

I tried it in Baseline (shown above), then the other two formats. It was the same for all of them; Compression property grayed out and hot garbage.

I will share the video with you privately.

9 days ago03/21/23 at 6:50 pm (UTC)

Case number: 03596179

Thank you for the support.

Kelly Auner
Staff

9 days ago03/21/23 at 8:17 pm (UTC)

Hi Virginia,

Thanks for following up on this! I see that your case has been assigned to my teammate, Mcgem. You’re in great hands! You'll be receiving an email from them shortly and we can continue the conversation there.