Videos not playing in published course. HELP!!

Nov 25, 2013

Michelle Susar
By Michelle Susar

I am working on a course with lots of videos. Originally they were really blurry and so I've been having to use the work around I learned here. //www.screenr.com/NTHH

I published the course last week and the work around worked fine. Today I realized that some of the videos were not blurry because of SL, but because of the video themselves. Fixed the videos. Republished. Renamed the video files so I could replace them in the output file. Replaced them just like i did before.

Now when I open the output file (both web and LMS output) the videos do not play. They show up in preview mode, but not in the published version , HELP!!!

79 Replies
Lauren Connelly
3 years ago03/22/21 at 4:53 pm (UTC)

Hi Tom!

I see that you've opened a case with our Support Engineers! Great call. My teammate, Angelo, tested your file in SCORM cloud, and the video was playing in that environment. Angelo suggested opening a case with your LMS provider to see if this is a known issue on their end.

Please keep up updated!

Chad Henderson
1 year ago01/30/23 at 7:40 pm (UTC)

Has there been any recent updates on this  "Videos not playing in published content" thread?  I am experiencing the same as most comments above.  Fine in preview, but video does not play (although timeline does start), "Next" plays video, switch to AVI has no impact on symptom, staggering timeline object by 1 second has no impact, etc. 

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