9 Replies
Alyssa Gomez

Hi Sagar!

We were seeing an issue in Storyline 360 where the audio file name didn't appear in the timeline, but we fixed that error in update 14.

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.15.15453.0 in the bottom-right corner. 

Chris Cole

Hi Alyssa.

Can you shed any light on why the change was made so that the audio file name does not appear when hovering over an audio file in the timeline? Instead of the actual file name like we used to see, we now see an Articulate-generated object ID number. (see screen grab below). 

We have many audio files on a single slide, and have always carefully named our audio files so that we can quickly identify each one when working in the timeline ("Steve1" and "Sally2" et cetera).  With just random numbers appearing now on hover, we can't quickly tell which file is which. I know we can modify the object description over on the left in the object list, but that is an additional step that adds up when you have many audio files on each of many slides.  

Thanks for any insights.

Chris

Crystal Horn

Hi there, Chris! I'm sorry you're seeing those random file names. In my own file, when I hover over audio in the timeline, I'm seeing my original file name. Let me grab some details to help find the discrepancy:

  • Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
  • What format are the audio files in when you insert them from your desktop?
David Breen

Having trouble with this as well now with the new update. If I import a file and hover over the track I get my filename. If I edit the Audio clip in any way (Add 1 second of silence, Adjust Volume) Storyline creates a new name for the track. Such as mZ08nakxmsj.mp3

This wasn't always the case and is kind of a pain losing the original file name. Any chance this could be addressed?

Thanks,

Dave

Vincent Scoma

Hey Dave,

Thank you for sharing your workflow and what you are seeing here! After following the steps you provided, I am showing the same behavior. I have notified our team about what is happening with the original audio file names and I appreciate you letting us know! 

Once a bug is reported, here's how we tackle it. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a timeline before we have a fix finalized. You're in the right place, and we'll share as much as we can, as soon as we can!

If there is anything else that we can do to help in the meantime, please let us know!