Has anyone else had a new upgrade from Microsoft Windows 10? I just loaded it this morning and now Storyline 3 will not open. I am also submitting a ticket but I hope there is a simple solution for this.
The Storyline Splash screen opens but I get a sound from the computer and then nothing happens.
It looks like our Support team advised going through a repair. You shouldn't have to do that each time there is a Windows update, but at times the Windows update can cause issues with how other programs are installed and that repair is a quick fix.
Let us know if that works for you as well Langston!
Hi there, Jane. It sounds like you were also getting stuck when trying to open Storyline 3. Can you try reinstalling once more for me, following these steps?
1. Select Storyline 3 in your Programs list and choose to uninstall. Reboot. 2. Make sure you have the latest update of Storyline 3 downloaded from our site. 3. Right click on Storyline-3.exe and choose to Run as Administrator to reinstall. Reboot. 4. Right click your Storyline 3 icon on your desktop, and Choose Properties. Click the Compatibility tab, and check the box that says to Run this program as administrator.
Let me know if that helps. If not, we can have a deeper look with our support team!
I'm having the same issue. After I uninstall, what will I need to be able to download it from the site again? Also, I'm concerned about doing this since I don't have admin rights on my system. How can I do this on my own without admin rights? I'd prefer to take care of this on my own without our IT department if possible.
I'm happy to help! Here are the steps to install and update Storyline 3. There isn't currently a way to install Storyline 3 without administrative privileges. If we can help work with your IT department to expedite your request for their help, we'd be happy to help!
8 Replies
Having the same issue here as well, let me know what support tells you.
Hi Jeffrey,
It looks like our Support team advised going through a repair. You shouldn't have to do that each time there is a Windows update, but at times the Windows update can cause issues with how other programs are installed and that repair is a quick fix.
Let us know if that works for you as well Langston!
Yes, the uninstall reinstall worked. Thanks for the follow up.
No problem, Jeffrey!
HI there- I un and re installed and no joy for me today
Hi there, Jane. It sounds like you were also getting stuck when trying to open Storyline 3. Can you try reinstalling once more for me, following these steps?
1. Select Storyline 3 in your Programs list and choose to uninstall. Reboot.
2. Make sure you have the latest update of Storyline 3 downloaded from our site.
3. Right click on Storyline-3.exe and choose to Run as Administrator to reinstall. Reboot.
4. Right click your Storyline 3 icon on your desktop, and Choose Properties. Click the Compatibility tab, and check the box that says to Run this program as administrator.
Let me know if that helps. If not, we can have a deeper look with our support team!
I'm having the same issue. After I uninstall, what will I need to be able to download it from the site again? Also, I'm concerned about doing this since I don't have admin rights on my system. How can I do this on my own without admin rights? I'd prefer to take care of this on my own without our IT department if possible.
Hi Tammy!
I'm happy to help! Here are the steps to install and update Storyline 3. There isn't currently a way to install Storyline 3 without administrative privileges. If we can help work with your IT department to expedite your request for their help, we'd be happy to help!