Your computer seems to be offline

Yup.  It literally just started to do that.  I was in the middle of reviewing it for the comments and poof, I can't get it back because I'm not apparently online anymore.  

Same here!

Looks like it is now reported on articulate status as a known issue.  

Hi all,

Sorry for the trouble yesterday! Review 360 is back up and running as of yesterday afternoon and I appreciate you linking the Articulate Status page here Jeff for others! 

Its happening again now.

YES! It's happening. I'm hoping it will just be a hiccup since the status page says everything is operational, but just in case it isn't...

Happening here too - now it says I have no courses uploaded to review when I had at least 9 of 'em there 5 minutes ago 

My Review is back up! Thank you!

Thanks all for your patience! We are fully back and operational with Review 360, and we'll continue monitoring. 

This is something that happens to my team and me constantly when reviewing courses, then it forces us to restart the  course from scratch. Most times when reviewing, our stakeholders are unable to complete a review in one sitting without having this error. It doesn't seem to happen in a consistent manner, but it is certainly frustrating to the point that we may not be able to use Review360.

The only "solution" I've figured is to open a new tab, load something, come back to the original tab, and hope it solves the problem. However, this isn't something we should have to tell our stakeholders. 

I'm going to fill out a request form, because I also want to inquire about being given the option to continue where we left off versus having to restart automatically.

Is there any known cause / solution for this? I see that Erin experienced the issue as recently as 2 months ago. I am new to Storyline, and just sent out a Review 360 for my first project to a set of managers. First manager tried to open - receives this message. He was able to open on his phone, but I really needed a more positive first impression for him.

Hi Cindy,

Thanks for reaching out, and I'm sorry this error is coming up for you. Are all your computers accessing the Review 360 site through the same network?

I'd look at ensuring the network endpoints and ports listed here are enabled with the help of your IT team. 

If you've done this, connect with our support team to take a closer look at what might be causing this!

Hi - I have always had this issue but recently (2022) it’s so bad it’s made adding review comments almost impossible. This was reported years ago - is there a fix?

Hello Dan!

Thanks for letting us know that you're still running into the message that Review is offline. We don't have any recent outages related to Review 360, and I do not see recent reports either. As Ren suggested previously, have you checked if the network endpoints and ports are enabled? 

Thanks Lauren. I'm not sure what it means regarding 'network endpoints and ports being enabled'.

I can confirm that all of the many apps and programs running on my laptop are unaffected. The issue is always localised purely with 365 and always has been. There are no known network issues.

Dan.

Hi, Dan.

Let me ask you a few questions to help narrow down the issue:

• You mentioned that you sent the Review 360 link to a few managers. Were they all connected through the same network?
• One of the reviewers couldn't open the link on his computer but did it through his phone. Is it possible that his phone was not connected to the same network?
• Do you encounter the same issue when you try to open the Review 360 link on your computer?

Sometimes organizations can restrict certain domains, blocking some of the services. I recommend sending the article below (the same one Ren posted above) to your IT department as a starting point:

•  Articulate 360 Network Endpoints

If you or the department need additional information, please reach out through a case so we can further help you troubleshoot.

Hi Maria - my answers are in blue below.

Dan.

Hi Maria,

Please be aware that due to 360 the project has literally ground to a halt. In addition to the connectivity issues when reviewing - which we are working around - I am now getting this error and cannot save an SL file at all.

I have Googled it and like the connectivity issue A) other people seem to have suffered it and B) there is no published resolution.

Dan.

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Hi Dan,

I'm sorry for this trouble; we're here to help! Since we cannot see your attachments when you reply by email, I've emailed a private upload link to you to share them directly with our support engineers. Once our team can take a closer look, we'll reach out with an update!

Hi, 

We also have this problem. The computers have a wired internet-connection and people are not on the same network. Is there any solution to this problem? 

Hi, Mark.

I'm happy to help you troubleshoot! After yesterday's update of Review 360 (03/30), are you still encountering this error?

Hi Maria,

We are testing it right now, I'll let you know if we still have these problems.