I have made a copy of the two relevant slides. If you select Review and then select View Documents, the View documents slide should open as a lightbox and the images have the Zoom feature on them but no zoom happens. If I just preview the lightbox as a "slide" the zoom works.
Out of curiosity I tested in Modern player and the zoom work but the pictures vear off to the left.
We only use the classic player as our organization prefers the menu option on the top left of the player.
Thank you for reaching out and sharing your .story file!
I was able to replicate the issue with the Classic player, so I went ahead and opened a support case on your behalf with our engineers. You should hear from our team soon via e-mail.
Our team has logged a software bug for this behavior where the Zoom Picture feature does not work on a slide used as a lightbox when viewed on Classic Player.
The current workaround is to publish the file using Storyline v.51.24979.0. The zoom feature works as expected on a lightbox slide played on Classic Player.
We'll keep you updated in this discussion if this bug is shipped in an upcoming update.
We don't see this behavior with the Modern Player in Storyline 360, so you might consider switching to the Modern Player if you need the Zoom Picture feature in your project.
I'll be sure to update this discussion when we release a fix.
We prefer the Classic player and I would hope if it works in one player it should be fixed in the other player. I have noticed that articulate has even done some improvements to the Modern player features but not in the Classic. I struggle with not being offered the same features in both players doesn't seem fair to your clients. Just my opinion....
Sorry to hear you've also been affected by this issue!
I've included you in the bug report and will update this discussion as soon as a fix is in place. Thank you for your patience. I'm sorry if this has been slowing you down!
11 Replies
Hi, Teresa.
Thank you for reaching out and sharing your .story file!
I was able to replicate the issue with the Classic player, so I went ahead and opened a support case on your behalf with our engineers. You should hear from our team soon via e-mail.
Thanks Maria, I have received the email from your team, thanks, fingers crossed it can be fixed before go live in August :)
Cheers
T
I'm also facing this problem with the classic player, please keep me updated if there are any fixes to this!
Hi Barbara!
Our team has logged a software bug for this behavior where the Zoom Picture feature does not work on a slide used as a lightbox when viewed on Classic Player.
The current workaround is to publish the file using Storyline v.51.24979.0. The zoom feature works as expected on a lightbox slide played on Classic Player.
We'll keep you updated in this discussion if this bug is shipped in an upcoming update.
Hello Lauren,
Thank you so much for the response, that works!
Any fix to this issue? I am unable to reinstall the earlier version to see if that works. Is there a fix or a workaround?
Hi Scott!
We don't see this behavior with the Modern Player in Storyline 360, so you might consider switching to the Modern Player if you need the Zoom Picture feature in your project.
I'll be sure to update this discussion when we release a fix.
We prefer the Classic player and I would hope if it works in one player it should be fixed in the other player. I have noticed that articulate has even done some improvements to the Modern player features but not in the Classic. I struggle with not being offered the same features in both players doesn't seem fair to your clients. Just my opinion....
I can see that this issue has still not been fixed. Too bad, because the Lightbox shrinks everything on it, so the Zoom feature was useful.
is there any update about this issue? I also have to use the classic player and see the zoom picture is not working on a lightbox.
Hi Nadine!
Sorry to hear you've also been affected by this issue!
I've included you in the bug report and will update this discussion as soon as a fix is in place. Thank you for your patience. I'm sorry if this has been slowing you down!
For your reference, here's a deeper look at how we tackle bugs.