Performance Tasks - Practicing Conversations in Self-Directed Learning
Oct 07, 2021
By
Jennifer Fry
I'm tasked with creating a self-directed course for our new hire sales people. Right now the training is presented live and a key component is practicing sales calls with the instructor and receiving verbal feedback from the instructor and other learners.
I have some ideas how we could recreate this in self-directed learning, but I am wondering if anyone has done this before and how you structured it? I shared some of my ideas below, but would love to hear how others have done this. Thanks!
Some of my ideas include:
- The learner listens to pre-recorded audio of staged sales calls, so they are listening as a third party. Then they answer questions about the scenario and receive feedback on their answers.
- The "customer" could be an AI bot, like a chat bot, that the learner interacts with to practice their sales skills.
- Two learners in the course could be paired up to role play sales calls, recording this session for an instructor to review, and/or having the partner provide feedback based on a rubric.
5 Replies
Our LMS has an OTJ feature that we've considered using in this manner. I came across a vendor at the last DevLearn conference I attended - Rehearsal. Loved their concept, which is basically akin to virtual coaching through video.
Also, I think that it might be a combination of your 1st/3rd. Learner listens/watches pre-recorded content, then records themselves responding to the scenarios. They upload their recordings and then receive feedback/coaching from someone on what they did right/ what they could improve.
I like where you are going with this!
Thanks for your reply, Teresa! I checked out Rehearsal and it's very cool. Pretty much exactly what we need. And I agree about using a mix of strategies. I really appreciate your help!
No problem, Jennifer!
I was pretty impressed by Rehearsal when I saw it, too.
Of course, it's an entire software app dedicated to coaching.
We've just been thinking about how to design a way to do that for ourselves, as well.
I'll be interested in what you come up with. Share or demo your progress or deliverable (or some form of it.)
Hi Teresa! It looks like your email signature came through when you replied via email. You may want to pop in and edit out any personal information you don't want to share with the community.
Thanks, Sarah.
I would if I knew how to edit the comment.
Nevermind :0) Figured it out.